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How to clean your way to customer satisfaction

It’s an increasingly competitive world out there, particularly in sectors such as the hotel industry where customer experience and satisfaction is everything.

But not all hotels have the same resources available to them – some are on the larger scale and cater for hundreds of customers a day, while others are more of a bijoux affair and welcome a select number of guests through their doors.

Limited service hotels are typically smaller than most full-service properties and, as a result, cater for their customers using fewer people and resources. But there’s no reason why this type of hotel should suffer because of their compact setup. If anything, this type of approach is based on carrying out specific actions that ensure customers have the best possible experience.

So, what do these steps involve?

Well, according to this article published by Hotel Management, they can range from generating rave guest reviews and making sure staff look professional at all times, to something that we know all about – cleanliness.

The article highlights the importance of owners and managers showing staff what acceptable levels of cleanliness look like, which we know shouldn’t just relate to how clean the bathroom is or how many times the floor has been cleaned, but the finer, all-important details, such as how clean the bed sheets are.

Regardless of if they’re in an exclusive hotel or budget venue, customers expect to be able to end their day in a bed with crisp, white sheets, nothing less. Sounds, perfectly acceptable right? Well, it is, if hotels are equipped with the right commercial laundry facilities to clean their sheets to bright white standards.

For instance, like standard machines, commercial washing machines come in a huge range of different models and with a whole host of different settings, all designed to deliver different results.

Your laundry may look clean, but has it been washed at a temperature that’s 100% killed all of the ‘hidden’ germs that are lurking in it? And is your laundry being put through the right type of spin so that it gets the most stubborn of stains out, first time around?

These are all questions commercial laundry specialists, like us, can help you answer quickly and with minimum fuss. You’ll find more questions designed to make sure your machines help you tick the truly clean sheets box, in our blog, ‘How to give guests the glacier-white sheets they’re after.’

Whether you’re on the large or small end of the spectrum, there’s no reason why you (and your sheets) shouldn’t be whiter than white in the cleaning stakes. For more information or to discuss your commercial laundry requirements with us, contact us on [email protected] or 0800 652 5692.


how to give guests the glacier white sheets they’re after

How to give guests the glacier-white sheets they’re after

In recent years, we’ve seen an influx in the number of ‘no-frills’ hotels popping up, which have become an increasingly popular choice, particularly among business travellers.

According to this article by Michael Skapinker, a ‘no-frills hotel, done properly, is good enough for a business trip.’ In the same article, it’s also acknowledged that ‘the bed linen in good, low-cost hotels is glacier-white.’

So, at the very least, business travellers expect to have crisp, white sheets on their beds, regardless of how little, or much, they’ve forked out for their room. The challenge for hotel professionals, is making sure they get just that.

 

One of the most effective ways the hospitality industry can meet this key requirement is to invest in the right equipment

 

Without the correct commercial washing machines in place, hotels will struggle to make up bed-after-bed, day in, day out in crisp, clean white bedclothes.

But unless you specialise in commercial laundry appliances, like we do, then it can be very difficult for you to know what’s right and what’s not for your business. Here are some of the questions you can ask yourself to make sure your machines give you spotless sheets every time:

 

Am I using commercial or domestic appliances?

Contrary to popular belief, domestic appliances will not provide you with commercial standard results

 

Are my machines fit for purpose?

Perhaps you could do with investing in a model that has a larger drum. Cramming larger loads into a smaller capacity machine won’t guarantee you bright whites…

 

Are my machines killing germs?

Your laundry might look clean, but that doesn’t mean it’s reached the right temperatures to kill off bacteria. Some models are equipped with specific thermal disinfection programmes that comply with NHS CFPP O1-04 standards

 

Have I got the right programmes?

Like with your machines at home, commercial washing machines have programmes that are for laundry washes. Are you washing your sheets on the right programme and does it even exist on your appliance?

 

How old is my machine?

Yes, many commercial washing machines are built to last, but like most things, they won’t last forever. If you’ve had yours for several years, it might be worth shopping around for a new model that will be more effective. (For more details read, ‘Why you should never ‘make do’ with your commercial washing machine.’)

 

For more information or advice on making sure your commercial washing machine(s) provide you with optimum results, contact us via [email protected] or 0800 652 5692.


a quick guide to the best commercial washing machines for the hospitality trade

A quick guide to the best commercial washing machines for the hospitality trade

While choosing and installing commercial washing machines might sound like a standard task, there’s nothing standard about it.

There are all sorts of different models and makes to choose from, which means selecting the right appliance based on your specific requirements is far from easy.

While it may be tempting to simply choose the cheapest option or follow the crowd and go with what everybody else is buying, it’s highly likely that this approach with cost you in time and money in the long-run. Why? Because you’ll end up with a laundry system that isn’t built around your operation and therefore won’t perform as efficiently or effectively as it should.

That’s why we’ve taken the time to carefully handpick our range of commercial washing machines, to make sure they meet the needs of all commercial laundry rooms, no matter how big, small or busy they might be.

 

Bigger isn’t always better

If you have smaller batches of laundry to clean, then you may want to opt for a commercial washing machine that has a smaller drum size and is more compact, such as a 5 to 6.5kg capacity model, like these:

However, if you’re a venue that deals with mountains of laundry on an on-going basis, then we recommend that you choose a machine that’s designed to withstand the stresses and strains of heavy usage. If this sounds like you, then consider investing in a heavy duty 32kg top-loading machine that’s designed to cope with mass laundering. Here are some of the 21kg+ options we provide:

It’s an obvious point, but one that’s worth making, don’t expect a small capacity machine to do the job of a large capacity machine, it won’t provide you with optimum cleaning results and you will most likely end up with a broken machine at some point down the line.

And don’t think domestic machines will produce the same results as commercial models either, they simply aren’t the same thing or designed to work as flat out as commercial machines do. Plus, they may not necessarily meet all of the relevant health and safety standards either.

While we’re on the subject of size, there are, of course, appliances that are designed to cope with laundry volumes between 5kg and the top end of the scale, 32kg. Speak to us today, if you’d like a hand with finding the right machine based on your laundry loads.

 

Lightening the load

Believe it or not, many of today’s commercial washing machines aren’t just designed to clean your laundry, they’re designed to help make your life easier too.

Take many of the models from Miele and Girbau, for instance, they’re packed with specialist in-built features that are geared towards making doing the laundry as hassle-free as possible. Features to look out for include:

  • Automatic load control for optimum performance
  • Thermal disinfection programmes that are compatible with NHS CFPP O1-04 standards
  • Energy efficient programmes that reduce the cost per wash

So, whether you’re looking to upgrade your commercial washing machines or install some from scratch, take the time to consider all of the options available to you and make sure that the model(s) you go for tick most, if not all, of your boxes. The end result: exceptional cleaning results, fewer breakdowns and a longer lifespan.

 

To view our range of commercial washing machines, check out our equipment catalogue. If you’re looking for something in particular or would like to discuss your requirements with us, contact us on [email protected] or 0800 652 5692.


how to guarantee your commercial laundry has the clean factor in 3 easy steps

How to guarantee your commercial laundry has the clean factor (in 3 easy steps)

According to research carried out by Miele Professional, 31% of hotel guests say that clean, crisp sheets make them feel most ‘at home.’

The same research also revealed that the biggest concerns for hotel guests are the state of the bed sheets (67%), pillows (61%) and bed covers/blankets (61%). Furthermore, a high level of cleanliness in hotels encourages people to return, with 55% viewing it as a deciding key factor.

However, while it should be a standard practice, making sure every single pillowcase, duvet cover and under sheet is in pristine condition can be a challenge, especially when there are multiple loads to get through, day in, day out.

Sound familiar? The good news is that, regardless of how busy you might be or how many washes you have to get through, it is possible to guarantee the results your guests expect, without having to focus more of your time and attention on your laundry.

And here’s how to do it, in three simple steps:

STEP 1: Review your appliances

Take stock of all of your washing machines and ask yourself, are they all fit for purpose? Are they designed to deliver the same high standards, regardless of how busy things get in your commercial laundry room?

In-built features, such as automatic load control and thermal disinfection programmes, which can be found in Miele, Electrolux and Girbau models, can help you to easily optimise your wash performance. There are even models that incorporate energy efficient programmes to help you reduce the cost of your laundry, as well as maintain high standards.

STEP 2: Don’t just focus on your appliances

While it may be easy just focus on the performance of your washing machines, your cleaning results are also determined by other factors too, such as the accessories and detergents that you use.

Making sure your accessories are compatible with your appliances will help boost performance, as will making sure that the detergents you’re using are fit for purpose. Whether you use detergent capsules or liquid capsules, make sure they are:

  • Developed with a high anionic and non-ironic balance ratio to combat stains
  • Designed to withstand the demands of your cleaning regimes – for instance, we can create bespoke detergent packages that contain a wide range of different chemicals and are designed to consistently achieve spotless results

STEP 3: Invest in your equipment

So, if you’ve followed steps one and two, then you’ll now have the right fundamentals in place to ensure your appliances, accessories and detergents are a) tailored to your needs and b) will deliver the right results, time-and-time again.

But what happens if something goes wrong with your appliances? With the heavy wear and tear associated with commercial laundry, it’s inevitable for repairs and breakdowns to take place. However, if your appliances aren’t operating to their full potential, then the overall results can be majorly compromised.

One of the most effective ways of ensuring your appliances always deliver consistent results is to give them a little bit of TLC by making sure they’re serviced annually, at the very least. Take our Comfort Care package, for example, it provides our customers with everything they need to keep their equipment in full working order 365 days of the year.

 

Got any questions or want to find out more about how we can help you ensure your laundry’s always spotlessly clean and meets your guests’ expectations? Or perhaps you’d like to talk to us about our comprehensive Comfort Care package? Contact us today.


dangerous levels of bacteria found hidden in hotel rooms

Dangerous levels of bacteria found hidden in hotel rooms

Presentation is everything within the hospitality industry and the cleanliness of your rooms often determines whether or not your guests will return. So, when your hotel rooms look pristine and tidy, you can feel confident that you’re going to make a good first impression.

But what about the dirt that we can’t see? How can this affect customer experience and, in turn, your reputation? Could hidden dirt be damaging to your business?

A recent investigation by the BBC One programme, Rip Off Britain: Holidays would suggest so. The programme found dangerously high levels of bacteria in hotel rooms across Britain; from budget options right through to high-end luxury establishments.

The programme tested five hotel rooms in the UK and found bacteria hidden on everything from the light switches to bed sheets. Talking on the show, Microbiologist Dr Gomez-Escalada described how:

“For at risk groups; the very old, the very young, those with low immunity coming into contact with this level of bacteria could be potentially dangerous.”

Worryingly, one of the main harbourers were the blankets. Although the linen looked clean to the naked eye, residual hidden bacteria was discovered on the surface of the fabric.

So, how can you mitigate the risks of such bacteria?

Using professional laundry appliances is the only way to ensure that your linen is being cleaned effectively. When outsourcing your laundry or using domestic appliances, you can’t be certain that your linen is being cleaned to the highest possible standard 100% of the time.

Our professional laundry equipment is built by market-leading manufacturers like Miele, Electrolux and Girbau, and is designed with specialist inbuilt features to ensure consistent results. Choose a professional machine and benefit from:

  • Automatic load control for optimum wash performance
  • Thermal disinfection programme compatible with NHS HSG (95) 18 standards
  • Energy efficient programmes to reduce cost per wash

Professional washing machines are an investment in the continued hygiene of your hotel, giving you peace of mind that your laundry operation is equipped to protect your customers by removing even hidden bacteria.

Want some honest advice on choosing the right professional laundry appliances for your hotel? Talk to one of our team today about arranging a free site survey.

Rip Off Britain: Holidays aired 9th Jan 2017 on BBC One.


is your hotel prepared for a laundry or warewashing breakdown this christmas

Is your hotel prepared for a laundry or warewashing breakdown this Christmas?

With Christmas almost upon us, many businesses, particularly hotels, are gearing up for what is one of their busiest periods.

However, being prepared doesn’t just involve making sure staff are fully briefed and on hand. When the festive season gets into full swing, for many hotels, it also involves ensuring their equipment is in good working order too.

Equipment, such as laundry and warewashing systems, play a key role in helping hotels ensure that everything, from bath mats and tablecloths to towels and linen, stay clean. In fact, according to research carried out by Miele, 55% of customers return to a hotel on the basis of cleanliness.

Our laundry and warewashing systems, which include Miele, Electrolux and Girbau, are designed to help hotels clean to the highest standard, as well as operate as efficiently as possible

What’s more, when you choose a laundry or warewashing system from JTM, you’ll also get access to our Comfort Care package, which will see you benefit from:

  • No call-out charges or repair bills to pay
  • All parts and labour covered
  • Access to a 24/7 emergency telephone helpline
  • Emergency breakdown cover all year round

Want peace of mind you’ll be able to stay on top of your cleaning this Christmas? Speak to one of our customer care team today about choosing a laundry or warewashing system from JTM.

 


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6 features your commercial warewashing system needs to have

Did you know that research by Miele discovered that 56% of people have avoided returning to a bar because of dirty glasses?

When you’re running a busy establishment, be it a bar, restaurant or hotel, the last thing you need to worry about is your customers being put off by dirty glassware.

So how can you be sure your dishes and glassware are cleaned to the right standard every time?

By investing in a commercial warewashing system that’s specifically designed for a high-usage environment you are able to consistently deliver outstanding results that meet the necessary standard.

Our machines don’t compromise on efficiency or cleaning power. In fact, they can even help you improve your overall efficiency, as well as provide you with sparkling glassware, every time.

To get the best results from your glass and warewashing system you need to ensure:

  1. You’re using professional standard commercial warewashing equipment from market-leading manufacturers, such as Miele, Electrolux or Hobart.
  2. Your machine(s) have the capacity to work up to 60 cycles an hour.
  3. The cycle lengths are programmable and can be tailored to your usage.
  4. You’re using strength-tested professional detergents.
  5. Your machines are regularly serviced and performance tested to check they’re operating at peak efficiency.
  6. You’re protected from any costly breakdowns and are covered 365 days of the year.

Want to invest in a new system, but are unsure which machine is best for you? We can help. Here at JTM, we carry out site visits to assess our clients’ requirements before recommending a solution that meets their needs.

Your commercial warewashing system is integral to the performance of your business. Arrange a free consultation today to find out whether yours is delivering the best possible results.


dishwashing-experts

Helping hotels deliver outstanding laundry results in-house

Whether your guests are visiting on business or leisure, they want nothing more than a clean and comfortable bed at the end of a long day. What better feeling is there than climbing in between fresh sheets?

But keeping your sheets in top condition can be a huge drain. Is your old and faulty system always playing up? Or are you spending a small fortune with external laundry services?

Having a robust and effective laundry system on site will save you time in the long run, as well as meaning you are free from the added cost and hassle of any external providers.

At JTM we work with hotels to install and maintain commercial laundry systems in order to improve efficiency and deliver outstanding results. We have long-standing partnerships with world-renowned manufacturers and supply market leading laundry appliances and detergents.

Our commercial laundry expertise means we can work with you to design the ideal laundry system for your business, which reflects how your hotel operates. We will explain how to get the best from your laundry appliances, in order to see the very best results.

If your laundry system should breakdown, our 24/7 callout Comfort Care package means that one of our engineers will be available within 8 hours to diagnose the problem. We offer service without compromise, and fix 9/10 problems on the spot.

Want to start saving money and create a more efficient laundry system for your hotel? Get in touch with one of our laundry advisors to arrange a free consultation.