Flexible secure plans to save you money and serve you right

Our reputation is built on service without compromise. Whether we have supplied your equipment or you need maintenance support for existing appliances, our team of experts is here to help.

With our 96.4 per cent first-time fix rate, you can rest assured that any downtime is kept to a minimum. We offer ongoing and emergency service and repairs for all commercial laundry and dishwashing appliances. With easy-to-understand, flexible support plans, comprehensive analysis and reporting, and a host of special services, JTM can deliver your complete service solution.

Our maintenance plans offer great value, considering that your machine could break down two or more times a year. The annual inspection also makes sure that your machine is running as effectively as possible and allows the owner to demonstrate due diligence. There are two service plans to choose from, Smart CareTM or Smart Care PlusTM, with a whole range of benefits as detailed below.

Option 01

Smart CareTM

If you are happy with your existing commercial laundry and dishwashing equipment but need someone to assist you with repairs and faults, then our Smart CareTM plans would be the best solution for you.

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Option 02

Comfort CareTM

With Comfort CareTM, you can lease a brand new Miele, Girbau or Electrolux machine from us and be covered for any repairs and service calls for up to 5 years. After 5 years simply choose our Smart CareTM or Smart Care PlusTM service plan.

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What's included in a Smart CareTM service plan?

Smart CareTM & Smart Care PlusTM work as an add-on service to your existing commercial laundry and dishwashing equipment. If you run a small establishment, then Smart CareTM would be the perfect service plan for you. For much bigger and busier environments, we suggest taking a look into our Smart Care PlusTM Plan. You can have an engineer on call for you whenever your appliance(s) fails on you. If you’d ever be in need of spare parts during a service, our Smart Care PlusTM plan supplies you with the exact part for that specific appliance.

Smart Care

£300*per year
  • Number of call outs: 10
  • Telephone Support: Yes
  • Annual Safety Inspection: Yes
  • Certificate of Cover: Yes
  • Full Annual Service: Yes
  • 15% of All Parts: Yes
  • All Parts Included: No

Smart Care Plus

£375*per year
  • Number of call outs: Unlimited
  • Telephone Support: Yes
  • Annual Safety Inspection: Yes
  • Certificate of Cover: Yes
  • Full Annual Service: Yes
  • 15% of All Parts: No
  • All Parts Included: Yes

*Prices stated are starting prices and are subject to VAT at current rate and is per machine based on a drum volume not exceeding 8KG. Other rates are available for larger machines. Terms and conditions apply.

What's included in a Comfort CareTM service plan?

Our unique Comfort CareTM package brings you the very latest commercial laundry and ware washing equipment plus a comprehensive annual maintenance and breakdown service.

It comes without upfront capital cost and just a single, affordable, predictable monthly payment…so there are no nasty surprises.

Comfort CareTM ensures you avoid extended downtime and your machine complies with law, regulation and guidelines. It can also improve your operation’s speed, output quality, energy efficiency and bills. In short, it allows you to stop worrying and focus on your job.

At the end of 5-years, just a final payment and the equipment is yours! If you wish you can then choose our Smart CareTM package & enjoy more years of trouble-free cover.

Comfort Care

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  • Brand New Machine
  • Free Installation and Staff Training
  • 5 Years Full Parts & Labour Cover Against All Breakdowns
  • Same Or Next Day Engineer Response
  • 1 Low Fixed Monthly Cost
  • Option To Purchase For 1 Final Months Payment

What happens when you request a service call or fix for your laundry equipment?