It doesn’t matter if we supplied your commercial washing equipment or not, if you need maintenance support for your appliances, our team is here to help.

We offer ongoing and emergency service and repairs for all commercial laundry and dishwashing appliances. With our 94.6 per cent first-time fix rate, you can rest assured that any downtime is kept to a minimum. With easy-to-understand, flexible support plans, comprehensive analysis and reporting, and a host of special services, JTM can deliver your complete service solution.

Our maintenance plans offer great value, considering that your machine could break down two or more times a year. The annual inspection also makes sure that your machine is running as effectively as possible and allows the owner to demonstrate due diligence. There are two service plans to choose from, Smart CareTM or Smart Care PlusTM, with a whole range of benefits as detailed below.

Option 01

Smart CareTM

If you are happy with your existing commercial laundry and dishwashing equipment but need someone to assist you with repairs and faults, then our Smart CareTM plans would be the best solution for you.

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Option 02

Comfort CareTM

With Comfort CareTM, you can lease a brand new Miele, Girbau or Electrolux machine from us and be covered for any repairs and service calls for up to 5 years. After 5 years simply choose our Smart CareTM or Smart Care PlusTM service plan.

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What's included in a Smart CareTM service plan?

The perfect plan to protect and repair the equipment you already own.

Run a small establishment?, Then Smart CareTM would be the perfect service plan for you.
Have a bigger and busier environment?   We suggest taking a look into our Smart Care PlusTM Plan. You can have an engineer on call whenever your appliance(s) fails.
Our Smart Care PlusTM plan covers unlimited call outs and the cost of parts.

Smart Care

£310*per year
  • Number of call outs: 10
  • Telephone Support: Yes
  • Annual Safety Inspection: Yes
  • Certificate of Cover: Yes
  • Full Annual Service: Yes
  • 15% Discount On Parts: Yes

Smart Care Plus

£385*per year
  • Number of call outs: Unlimited
  • Telephone Support: Yes
  • Annual Safety Inspection: Yes
  • Certificate of Cover: Yes
  • Full Annual Service: Yes
  • All Parts Included: Yes

*Prices stated are starting prices and are subject to VAT at current rate and is per machine based on a drum volume not exceeding 8KG. Other rates are available for larger machines. Terms and conditions apply.

What's included in a Comfort CareTM service plan?

Lease a new machine from JTM and get our unique Comfort CareTM comprehensive annual maintenance and breakdown service as standard.

Our lease packages have no upfront capital cost and just a single, affordable, predictable monthly payment…so there are no nasty surprises.

Comfort CareTM ensures you avoid extended downtime and your machine complies with law, regulation and guidelines. It can also improve your operation’s speed, output quality, energy efficiency and bills. In short, it allows you to stop worrying and focus on your job.

At the end of 5-years, just a final payment and the equipment is yours! If you wish you can then choose our Smart CareTM package & enjoy more years of trouble-free cover.

Comfort Care

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  • Brand New Machine
  • Free Installation and Staff Training
  • 5 Years Full Parts & Labour Cover Against All Breakdowns
  • Same Or Next Day Engineer Response
  • 1 Low Fixed Monthly Cost
  • Option To Purchase For 1 Final Months Payment

What happens when you request a service call or fix for your laundry equipment?