Internal Sales & Telemarketing Executive

JTM Service is recruiting for an exciting new role as an Internal Sales & Telemarketing Executive. As we invest to grow the business, JTM Service now needs to recruit an internal role to play a key part in this growth by assisting in generating and converting sales opportunities and creating appointments for the Business Development Manager.

JTM Service Ltd is a leader in the sale, installation, maintenance and repair of on-premise laundry and ware-washing equipment for the commercial market. Based in Stanningley, Leeds, we pride ourselves in delivering high quality customer service to sectors including the Care sector, the NHS, social housing and the hotel and leisure industry throughout the North of England.

To be successful in this role you will need to be friendly and engaging, able to build relationships, confident on the phone, persistent and tenacious and with a proactive sales approach. A successful track record in an internal sales role in a B2B environment would be an advantage along with experience using a CRM system.

Role and Responsibilities

The following are the key responsibilities, covering both existing customers and potential new customers, in a B2B environment:

  • Direct calling of existing customers and potential new customers to create an enquiry or an appointment for the Business Development Manager. Will include supporting marketing activity, growing our own databases and developing existing databases
  • Dealing with incoming enquiries – quickly and effectively respond to incoming enquiries to qualify them
  • Support the Service Administrator in generating quotes for machines beyond economic repair (BER) and follow up on these
  • Responsible for following up on Quotes to improve the rate and speed of conversion
  • Proactively managing contract renewals and lapsed contracts to improve contract retention and win back customers
  • Managing the CRM, ensuring all leads are recorded and details on appointments, quotes and won orders are kept up to date and accurate

Why Join JTM Service?

We are a small company where we care about each other and work together as a team. At the same time this is a new role which means you have the opportunity to make your mark and have a real impact on the success of JTM Service. The role has a range of elements to it meaning the work is varied and we will provide training. This role will ideally suit someone who wants to work part time, about 25 hours a week across 4 or 5 days. It is office based (although at the present time it would likely include some home working whilst we operate a reduced office presence). It comes with a competitive salary and commission.

If you would like to work for JTM Service and think this is the right opportunity for you we’d love to hear from you!

Field Service Engineers- Commercial Laundry – North East/West Yorkshire/ North West

We are commercial laundry specialists in the North and proud to be the partner of choice for global manufacturers Miele, Electrolux and Girbau. We pride ourselves on being Commercial laundry equipment experts. We are currently recruiting Field Service Engineers for the North region of the UK. If you live within one of the following areas and would like to join our growing team,  please get in contact with us:

Yorkshire, North East, North west

As part of our team, you will work closely with our call planners at Head Office. You will receive relevant product training and access to technical support when required as you visit our varied portfolio of clients to repair and maintain their equipment.

Based from home, you will undertake the service and repair of commercial laundry and dishwashing equipment for a wide range of customers and industry sectors, we pride ourselves on being commercial laundry specialists.

  • The role will involve fault finding, preventative maintenance and repair of commercial laundry products and dishwashing equipment.
  • You will be working in a wide range of environments including Care Homes, Social Housing, Restaurants, industrial premises and corporate clients.
  • The role is working from home and this allows some flexibility in your location. You will receive parts daily via our delivery service to a nominated pick up point close to home.
  • Work is scheduled daily via a dedicated PDA.
  • You will have your own toolkit and receive an annual allowance to keep it maintained.
  • Presentation is important to us and you will receive full uniform and workwear.
  • Your safety and the safety of those around you is critical and it is therefore essential that you possess the correct attitude to safety.

The ideal candidate will possess:

  • Experience in electrical engineering with City & Guilds level or equivalent
  • Skills in electro-mechanical engineering with fault finding experience
  • Experience working on laundry and dishwashing equipment is an advantage but not essential as you will receive intensive training.
  • ACS Gas accreditation is an advantage (but not essential)
  • Driving License
  • Strong communication skills with an open and collaborative approach to teamwork
  • Confident and resilient, able to work alone, with a high focus on customer care.