Breakdowns and emergency repairs

Whether you run a care home or a café, a hotel or a hostel, a commercial dishwasher or washing machine breakdown is enough to send even the coolest customer into a spin.

We’ve got you covered with our emergency repair service which is comprehensive enough to solve your commercial laundry or warewashing emergency, no matter what.

Our dedicated helpline is the only number you need to hand in the event of an emergency call out and with a team of highly trained emergency engineers, a 24 hour response time and 350,000 spare parts in stock, there’s no wonder we have a 96.4% first-time fix rate.

Our emergency service contains a variety of benefits which we firmly believe are unrivalled throughout the UK.

So whether you’re having a commercial washing machine emergency or need an emergency dishwasher repair, there really is no need to worry so long as you have a JTM care plan in place.

Need an engineer? Got a question? Just drop us a line or call 0800 652 5692

SmartCare Plus

  • Number of Call Outs: Unlimited
  • Full Annual Service
  • Annual Safety Inspection
  • Parts Included
  • Certificate of Cover
  • Telephone Support


  • Number of Call Outs: 10
  • Full Annual Service
  • Annual Safety Inspection
  • 15% Discount on Parts
  • Certificate of Cover
  • Telephone Support

Service Plans

It doesn’t matter if we supplied your commercial washing equipment or not, if you need maintenance support for your appliances, our team is here to help.

We offer ongoing and emergency service and repairs for all commercial laundry and dishwashing appliances. With our 94.6 per cent first-time fix rate, you can rest assured that any downtime is kept to a minimum. With easy-to-understand, flexible support plans, comprehensive analysis and reporting, and a host of special services, JTM can deliver your complete service solution.

Preventative Maintenance

Planned preventative maintenance ensures that your Laundry equipment stays in the best shape possible. Our Network of Service engineers are on hand to help you achieve this.

An annual service visit is the best-practice method to keep your equipment in good working order.

Gas Inspections

Specialist gas safety inspections for your gas-powered laundry equipment.

Annual gas safety checks are required by law as per the Health and Safety at Work Act 1974, and the Gas Safety (Installation and Use) Regulations of 1998, also state that all gas-related work, including fittings and checks, must be carried out a by a licensed provider. Our Gas Safety registered engineers will help keep you safe and give you peace of mind knowing your equipment is fully compliant with current standards.

Duct Cleaning

It’s often overlooked, but the importance of regular dryer duct cleaning cannot be overstated. Ensuring that your ducting is inspected and cleaned regularly means that you will meet risk assessment standards, reduce fire risk and maintain peak efficiency of your drying operation.

Your tumble dryer ducting system is key to removing moisture and lint. During use, lint will start to build up inside the ducting and reduce airflow. This will increase your energy bills, extend drying time and cause technical issues with your dryer, including increasing the risk of having a fire.

Temperature Validation

JTM Service has expertise in temperature validation to assist your compliance with HTM 01-04.

At JTM, we have been carrying out temperature validation assessments with a number of NHS facilities for many years. During regularly scheduled visits, the assessment team will test the wash cycle by placing a sensor in the wash drum during the cycle. After completion of the cycle, the sensor is connected to the computer and interrogated using specialist software to establish the temperature and time characteristics. This information is then provided to the client in graph format clearly showing the results. The facility can then keep these records to ensure that the exacting standards are met for infection control.

  • This field is for validation purposes and should be left unchanged.