1. Follow The User Guide

Ensure you have a copy of the Instruction Manual and read it to understand it. It includes important and helpful information.

2. Do Not Overload

Overloading the machine causes the washer to go out of balance and it might error out, if this is done continuously it will cause the bearings to go on the machine a lot sooner which may result in a new machine being required.

3. Run A Hot Cycle

Run the washer on a hot cycle with no clothes or detergent in it (in some machines you have a cycle especially for this) once a week. If you have Auto-Dosed detergents, then switch off the dispensing unit prior to putting the machine onto what we call the housekeeping cycle. Please remember to switch it back on again after the cycle has completed.

4. Protect The Seals

Do not pull all the laundry out of the drum in one go – this can tear the seals.

5. Wipe Down Regularly

Wipe down both the inside and outside of the washer at the end of the day including the door seals, this keeps the working environment clean.

6. Clean The Soap Drawers

Clean the soap drawers at least weekly to avoid blockages, avoid trapping odours and to keep it efficient and hygienic.

7. Avoid Breeding Bacteria

Leave the door slightly ajar when finished for the day. This allows the machine to get air to it and cool down quickly, helping reduce the likelihood of a build up of bacteria.

8. Contact JTM Service

If there are any errors, do not continue to use it until you have reported it to your support company (e.g. JTM Service on 0113 2572221) who will advise if you can continue to use whilst waiting for an engineer to attend. If you continue to run when advised not to, you run the risk of damaging the machine further.

9. Planned Preventative Maintenance

Regular maintenance from your specialist commercial laundry support company ensures your machine stays in the best possible condition, reducing breakdowns and saving cost.

10. Keep An Issue Log

If you have an intermittent fault, it is always a good idea to keep a log of when it happens, what the cycle was and what the error code was. This will definitely help the engineer get to the bottom of the problem.