For many businesses, Christmas signals a busier period of activity followed by a lull. But when you’re a housing provider, ensuring your tenants have access to safe and fully-functioning facilities is an around the clock job.
At JTM we understand that keeping your facilities in working order while keeping costs to a minimum is a constant priority. That’s why we’ve spent years developing a service which is as responsive and supportive as possible.
The most efficient system for your business
Our laundry systems are not only custom built to exactly match the requirement of your facility, but they are then expertly maintained by our team of professional engineers. Our ongoing support helps you to establish, track and monitor your systems for unbeatable performance.
Procurement Manager at Isos Housing, Dan Gibson, said:
‘JTM not only service the contract to an exceptional standard, but have also helped us build an asset register of all our equipment so that we can plan our replacement programme. JTM has been, and continue to be a fantastic partner and give complete peace of mind that any laundry related issue will be addressed quickly and efficiently.’
Minimised downtime
As well as the practical advice we offer housing providers, our clients choose us for our efficient and responsive repair service. With a 24/7 emergency helpline and engineer support within 8 working hours of your call, a laundry system from JTM offers complete peace of mind that the impact of a breakdown to your tenants will be minimised.
Vanessa Tully, Team Leader at Lifeline Services, describes:
“Throughout the time we have used JTM Service, we have found them responsive, knowledgeable, and reliable. With any repairs completed quickly – which is important when 50 people rely upon the laundry within sheltered or extra care housing. When sourcing and purchasing machines we have found them informed, cost-effective and trusted to find the right solution for the machine required.”
Your long term partner
All our laundry systems are regularly serviced and performance monitored to make sure you and your tenants are receiving the most valuable service. As such, we form lasting relationships with our clients who are assured that their requirements will always be taken care of quickly, efficiently and with no hidden costs.
Yorkshire Housing’s Sally Rathbone explains:
‘Yorkshire Housing has been using JTM as a laundry equipment supplier for many years. Their customer service has remained consistently excellent and any issue we have had has been rapidly responded to. I wouldn’t hesitate to recommend JTM to others.”
Does your organisation have year-round laundry system support? Talk to one of our customer care team about our commercial laundry packages.
