Duct-Cleaning is essential to remove lint from commercial washing machine pipes amd avoid fire and flood risks

Why Spurning Regular Duct Cleaning Can Be A Costly And Dangerous Mistake

If you have a commercial tumble dryer, failing to have its ducting cleaned regularly means running important risks, including increased downtime and danger to property, life and limb.

Here’s why. Ducting systems, also known as flue pipes, remove huge amounts of elements such as air and moisture, as the more that can be banished, the greater is dryers’ efficiency.

These systems also expel considerable lint – visible gatherings of textile fibres and other substances on materials like cotton, linen and wool, which can become detached from these fabrics over time.

But even the best ducting systems can’t stop dust and lint particles, which have passed through machines’ lint screens and filters, building-up gradually in pipework, narrowing it and reducing vital airflow.

Allowing these accumulations means businesses risk downsides, including:

  • Increased utility bills, as dryers, must use more energy than before to keep operating
  • Enhanced carbon footprints
  • Longer cycle times and reduced productivity
  • Inferior drying results
  • Complete machine failure and downtime
  • Greater fire risk, due to the higher possibility of dryers seriously overheating and causing the lint to ignite

Your best chance of avoiding these drawbacks undoubtedly lies in arranging regular duct cleaning.

Taking advantage of our duct cleaning service can also demonstrate you comply with law and regulation. The Regulatory Reform (Fire Safety) Order 2005, for example, says businesses must conduct relevant risk assessments and keep them up-to-date. That includes arranging regular inspections and analyses of ducting systems, then ensuring any work they identify as necessary to ensure safety is carried out.   

Duct cleaning can also keep your insurer happy. A rising number of cover providers are now demanding proof from policy holders that this maintenance happens regularly. You may, therefore, find insult being added to injury if you suffer a duct-originated fire, for example, through your insurer refusing to pay out.

During duct cleaning visits, expert JTM Service engineers ensure dryers continue working to manufacturers’ standards in relevant respects. Among other tasks, they:

  • Inspect dryer ducting systems thoroughly
  • Remove any lint and other foreign materials from them   
  • Clean ductwork and filters
  • Give customers comprehensive reports on the work they’ve undertaken

Our engineers are available for duct cleaning visits – even to dryers we didn’t supply – on seven days a week, so will call at a time to suit you. For a no-obligation quote, please just call now on 0800 652 5692.

Remember, cutting the cleaning could mean you’re acting in haste, only to repent at leisure.

For more insight on energy efficiency ratings or for impartial advice on the most effective way to go about improving your laundry carbon footprint, contact us on [email protected] or 0800 652 5692.


7 Reasons Why Domestic Washing Machines Should Be A No-No For Businesses

You’d expect an organisation supplying commercial laundry machines to counsel businesses against obtaining domestic appliances instead, wouldn’t you?

And, guess what? We’re not going to surprise you.

But our advice is not just due to self-interest. There are at least seven valid reasons why choosing initially-cheaper domestic appliances usually makes no sense for businesses:


Appliances in businesses usually have to work much harder than those in homes, where the requirement is typically for only four or five wash loads a week. So, commercial machines are more robust in all respects, including their construction and infrastructure. If you go domestic, you may well, therefore, end up seeing any saving in capital outlay eroded or even exceeded by the cost of regularly-needed repairs and spares.    


The need for those repairs and spares can also mean frequent visits from commercial laundry operations’ number one enemy…the dreaded downtime. And who, in their right mind, would want the frustration, worry and other gifts that this unwelcome guest brings?   


The top-quality Miele commercial machines we provide are built to last around 30,000 hours – equal to operating eight hours a day for a decade – while domestic appliances are typically designed to need replacing after five years. Lifespan is, therefore, another reason why choosing a domestic machine can easily work out much more expensive over time.


Businesses usually need to wash a wider range of items than homes, so commercial machines tend to have more functions and settings, such as wash options and cycle alternatives. These features include many unknown on domestic appliances, delivering benefits such as enhanced economy and speed.

Infection Control

In many locations, including care homes and veterinary surgeries, infection control is vital. Washing machines at these sites must, therefore, be able to reach high temperatures and hold them for prescribed periods, so germs are killed. Commercial appliances can do this, whereas domestic machines simply can’t.     


Standard warranties for domestic machines last just two years, cover the issues that tend to arise in homes and apply only where appliances are used in residences. Faults with these machines tend to differ from problems afflicting those in commercial settings, where issues such as broken doors, knobs or switches and blockages due to inadequate maintenance are much more common. If you use a domestic machine at a commercial site, you could therefore easily find yourself without warranty cover if something goes wrong. In contrast, our own Comfort Care package provides long-term complete protection for commercial machines, including parts, labour and call-outs, 24:7.


All commercial laundry machines connected directly to water supplies must comply with relevant regulations or bylaws. This ensures, among other things, that they don’t push wastewater back into general supplies, risking contamination. The most notable of these measures in England and Wales is the Water Supply (Water Fittings) Regulations 1999 and the regulator can impose heavy fines for non-compliance with them. Although this isn’t a legal requirement, the easiest and most reliable way for manufacturers to demonstrate compliance is by obtaining approval for their appliances from the Water Regulations Advisory Scheme (WRAS), an accreditation body, whose members include all the UK’s water suppliers. Most commercial laundry machines are therefore WRAS-approved, while domestic appliances usually aren’t.

For more insight on energy efficiency ratings or for impartial advice on the most effective way to go about improving your laundry carbon footprint, contact us on [email protected] or 0800 652 5692.


Commercial washing machine efficiency ratings – explained


Just as properties are judged on their energy performance with Energy Performance Certificates, commercial washing machines are rated for how energy efficient they are.

According to the Carbon Trust, the UK industrial laundries sector processes around 743,651 tonnes of laundry each year. This is mainly hotel linen and towels, work wear and linen/garments for the health sector across 134 sites. 1,254 GWh is required to make this happen, which is equivalent to emissions of approximately 281,500 tonnes of CO2 per year.

All washing machines now have EU energy efficiency labels on them. But unless you work within the commercial washing machine industry, or have taken the time to scrutinise the ratings, then you may not necessarily know what they mean.

Fortunately for you, we’ve been specialising in the world of commercial washing machines for more than 30 years and are more than familiar with washing machine EU energy efficiency ratings. Let’s talk you through them:

The current EU energy label for washing machines ranges from A+++ (most efficient) to D (least efficient). Any new machine now coming on to the market needs to be rated A+ or above.

One of the most effective ways of sourcing an energy efficient washing machine (other than asking a professional like us) is to look out for the Energy Saving Trust’s Energy Saving Recommended logo.

You’ll find this on the energy label, alongside other key details, including:

  • Annual water consumption
  • Noise emissions
  • Capacity
  • Spin drying efficiency

Calculating energy ratings

Washing machine ratings are based on how many kilowatt hours are used annually for full and partial 60°C cotton loads and 40°C partial cotton loads.

Interestingly, the EU energy ratings don’t cover water usage, only electricity levels. The water consumption does also feature on energy labels, but doesn’t influence the overall energy efficiency rating.

Staying energy efficient

There are plenty of ways organisations can reduce their laundry carbon footprint other than investing in commercial washing machines that carry the EU energy efficiency label. For instance, the Carbon Trust recommends that you should:

  • Avoid under or over-loading your machine
  • Correctly sort and classify your laundry items
  • Use the correct wash programmes, according to the load
  • Implement a switch-off policy
  • Measure wash performance with a view to reducing re-wash cycles

Making sure you have the right commercial washing machine for the job also plays a huge part in ticking the energy efficiency box. For guidance on selecting the right appliance, check out our blog, ‘5 features to focus on when buying commercial washing machines.’

In the meantime, for more insight on energy efficiency ratings or for impartial advice on the most effective way to go about improving your laundry carbon footprint, contact us on [email protected] or 0800 652 5692.


Vets – this one single thing could be jeopardising your infection control

Infection control is an important part of daily veterinary life.

While caring for animals may be your number one priority, we’re sure ensuring your examination rooms, as well as your surgery and other working spaces, are germ-free, isn’t too far behind.

Keeping surfaces and utensils sterile is a huge part of infection control, but did you know that how you wash your laundry, such as animal bedding, towels, and even, your uniforms are just as important?

Many vets may know this and may even think that they’re washing their laundry correctly, but in reality, they aren’t

In our experience, the main stumbling block preventing vets from successfully keeping bacteria at bay is their washing machine. These appliances play a really important role in helping vets control infection, but that’s only if they have the right type of washing machine installed in their practice.

Domestic washing machines can never do the job of a commercial washing machine

Commercial washing machines are specifically designed to kill germs and clean large loads, such as bulky, heavily-soiled bedding. While on the other hand, domestic washing machines are designed to deal with just that, domestic laundry.

However, despite this fact, many vets are guilty of using domestic machines to clean their commercial laundry. According to a survey carried out by Miele, 56% of vets believe their washing machines are effective at killing infectious diseases, but 46% of them admit to still using domestic appliances.


How important is cleanliness and hygiene when visiting the vets? #PAWSforthought #Vets pic.twitter.com/DjzLQG5KC3

— Miele Professional (@MieleProf) July 27, 2018

Miele’s recent survey results speak volumes and is an important lesson for all veterinary practices. While domestic and commercial washing machines may look the same, they operate very differently. For instance, domestic appliances don’t wash at the temperatures that are capable of killing germs, however, commercial appliances are geared up to do just that.

Current health guidelines state that contaminated laundry needs to be washed at the following temperatures in order to meet thermal disinfection standards:

  • 65°C for at least 10 minutes
  • 71°C for at least 3 minutes
  • 82°C for at least 1 minute

As well as operating at infection-busting temperatures, most commercial washing machines also have another germ-fighting string to their bow – a dump valve. These mechanisms make sure waste flows out of the machine and straight down (which is required by the Water Regulations Advisory Scheme). This, in turn, helps prevent animal hair and any other debris from clogging up the appliance and waste pipes which, if left to build up, can easily create germ-traps.

There’s much more to washing machines than meets the eye and this post only skims the surface of how your appliances can help you in your fight against infection control.

For further information or advice on choosing the right commercial washing machine for your practice, contact us on [email protected] or 0800 652 5692. In the meantime, for more insight on why commercial appliances are the way to go in beating bacteria check out, ‘Vets – why it’s time to rethink using domestic appliances in your practice.’


Why we’re a Miele Professional Dealer

We’re a Miele Professional Dealer

And this is what it means…

We’ve been established for more than 30 years and have worked with global industry giant, Miele Professional, from day one.

Our relationship with Miele is a fundamental part of our business. In fact, we were the first company to be awarded Miele Professional Dealer status.


To find out more about our Miele Professional partnership or simply to benefit from our industry-leading product insight and services, contact us today or call 0800 652 5692.


FREE GUIDE: Commercial washing machines for care home managers

With technology rapidly changing, it can be difficult to keep on top of what commercial washing machines might be right for your organisation.

For care home managers, it’s something you want to get right. The best machines will deliver consistent results and help keep your residents protected against the risk of infection.

Do you want to make sure your care home is using the correct machines? Take a look at this free guide to choosing and using the right laundry equipment in your care home.

We hope you’ve found this guide useful. For more details or to discuss your commercial washing machine requirements with us, contact us on [email protected] or 0800 652 5692 for impartial advice.


5 features to focus on when buying commercial washing machines


Buying a washing machine for your home is completely different to buying a washing machine for commercial use.

You see, while washing machines may look the same on the face of things, domestic and commercial washing machines don’t function in the same way. And they don’t produce the same end result either.

Yes, all washing machines are programmed to clean, but the degree to how well they clean very much depends on how suitable they are for the requirements at hand.

In our experience, while many people may have bought one or more domestic washing machines for their home over the years, not as many are that familiar with purchasing commercial washing machines. This means that it can be difficult for them to know which machines to choose and how to guarantee the ones they select are the right investment for them.

But choosing the right commercial washing machine really isn’t an overly complicated process, not if you’re armed with the right know-how, such as knowing which features to look out for (like the features we’ve listed below):

FEATURE 1: Drum size

Drum size is incredibly important. The larger the drum size, the larger the loads you can wash at one time and the less time you, or your staff, have to spend emptying and filling your washing machine with dirty and clean loads.

Drum capacity relates to the weight of dry laundry that can be safely washed in one go. It also tends to be slightly less than you can physically fit into the drum because over-filling machines can compromise cleaning results. Equally, under-loading machines can increase water and energy consumption.


FEATURE 2: Loading position

If you’ve already started to shop around, then you’ve most probably already noticed that some machines can be filled from the top, while others can be loaded from the front.

Generally speaking, top-loading appliances tend to use more energy and water and have a smaller drum. However, they’re particularly convenient if you’re tight on space. In comparison, front-loading machines are built for efficiency and use one third the amount of water, energy and detergent in comparison to top loaders. But they do tend to cost that little bit more though.

FEATURE 3: Programmes

This is one of the key areas that differentiate domestic washing machines from commercial washing machines. Most standard appliances feature cycles for cleaning common materials, such as cotton, and synthetic fabrics, like polyester and viscose.

But more advanced, commercial models incorporate programmes that are specifically designed to deal with larger loads and tackle the most stubborn dirt and debris. Some of today’s advanced models can even calculate the amount of water, heat and detergent each wash needs and record your wash data, using ‘smart’ functionality.

While we’re on the subject of programmes, it’s also worth noting here that more programmes doesn’t necessarily = the best either. What matters is that they meet your laundry requirements.

FEATURE 4: Temperature

Like domestic washing machines, commercial washing machines can be set to wash at different temperatures, depending on what you’re washing. Washing your laundry at the right temperature is incredibly important, even more so in the commercial world.

Higher temperatures kill germs, such as the H1N1 flu virus and MRSA. Usually, a hot wash of 65°C for 10 minutes or 71°C for three minutes within the wash cycle, will sufficiently blitz through any bacteria, leaving your loads contamination-free zones.

It’s precisely why using domestic machines for commercial purposes is a total no-no. While bed sheets, blankets, tablecloths etc, may look clean, they aren’t being cleaned at a high enough temperature to leave them 100% germ-free.


FEATURE 5: Efficiency

Being energy efficient is a priority that’s shared by most organisations these days. And while they may be into the mindset of using energy efficient lighting and power-saving devices, they may not always realise that the same outlook can be applied to their washing machines too.

Many of the latest, industry-leading commercial washing machines are designed with energy efficiency in mind. Not only do they feature specific energy efficient programmes that are quicker to run and therefore reduce the cost per use, but they also incorporate new technology that reduces water and energy consumption.

And don’t forget, while you may think you’ll get more value for money by choosing a larger drum, it’s also worth bearing in mind that they aren’t always as energy efficient as their smaller counterparts…

There really is a lot to consider when you’re looking to buy a commercial washing machine, much more than the five features we’ve shared above. Choosing the right appliance involves being clear about your requirements, doing your research and, if necessary, calling on the expertise of commercial washing machine specialists, such as ourselves.

Need a hand with selecting the right commercial washing machine or want some more insider insight? Contact us via [email protected] or 0800 652 5692 for impartial advice.


A day in the life of….one of our commercial washing machine engineers

Our team is what enables us to be leading commercial washing machine and dishwashing equipment providers. Not only are they incredibly friendly, but they’re also extremely experienced, highly trained and incredibly talented at what they do.

This post is the first in a series of Q&A blogs aimed at shining the spotlight on the many different staff we have here at JTM, front and back office included.

Let’s get started by focusing on what it’s like to be one of our engineers. Here, Rob Curry, who’s been with us for six months, talks us through what it’s like to be part of our engineering team:

What time does your day usually start?

I have breakfast at 7am and then get my two-year-old boy ready for nursery.

What sort of time do you start work?

Around 8.30am to 9am, depending on where my first site visit is.

How does your working day usually begin?

First of all, I plan the journeys I need to make and check that I have all of the information about the sites I’m visiting, such as the postcode and details of the work that’s required.

Understanding what the call-out is regarding enables me to make sure I have the right parts and equipment in the van. At JTM, we have a 94.6% first-time fix rate meaning that, most of the time, we can resolve the issue there and then.


What does your role involve?

Servicing and repairing commercial washing machines and dishwashing equipment and finding faults. The main objective is to fix the equipment first time around, which is what JTM is renowned for.

I also carry out site surveys when replacement washing machines and/or tumble dryers are required. My in-depth knowledge of commercial washing equipment enables me to recommend the right laundry or warewashing system to match the clients’ requirement exactly.

What do you most enjoy about your job and why?

Every day is different. I’m always out and about visiting different places and meeting different customers.

It’s really refreshing. Before working for JTM, I worked for the Royal Navy, repairing the air con systems, generators, engines and other parts on ships, which was a bit mundane at times.

What time do you typically clock off?

Around 4pm to 4.30pm.

What’s the last task you tend to do each day?

There are several things I do. I check all of my paperwork, order machine parts, make sure my van stock is all up to date and that my van is clean and tidy, ready for the next day. Preparation is everything in the world of commercial laundry maintenance and having the right tool to hand can save you and your client days of precious time.

Got any questions or want to find out more about our market-leading products or services? Contact us today on 0800 652 5692 or [email protected].


Our payment options – at a glance

Easy as 1, 2, 3

You may need a new commercial laundry washing machine or a commercial dishwasher right now, but that doesn’t mean you necessarily have the budget for it.

This is often the situation for many of our customers, so other than providing a comprehensive range of market-leading appliances and a complete service solution, we offer a range of flexible finance options too.

Keep reading for details of our payment options, which make funding your next laundry and/or dishwashing appliances as easy as 1, 2, 3!


Got any questions or want to find out more about our payment options? Or perhaps you’d like us to create a tailored plan for you? Contact us on 0800 652 5692 or [email protected] today.


What our accreditations say about us

When you’re looking around for a commercial laundry specialist, it can be difficult to know who to choose.

Do you go with who’s local to you? Or perhaps the company that’s been established the longest? Or maybe factors, such as team size, online reviews and response rates are among the deciding factors?

All of the factors that we’ve listed above play an important part in helping you determine who to choose, and quite rightly so, but there’s also another bit of key criteria that should influence your decisions too – accreditations.

Industry accreditations and partnerships are a clear sign that the commercial laundry specialist you’re talking to is a) professional, b) trustworthy and c) will provide you with the highest quality products and services. And being the industry leaders that we are, we have several of them.

Here’s what our accreditations and partnerships say about us…


Miele Professional Partnership

We’re proud to say we’re one of Miele’s Professional Partners, which means we have the experience and knowledge to provide you with the best possible solution from Miele’s market-leading range of commercial appliances, including specification, installation and service support.



Gas Safe Register

All of our engineers are Gas Safe-registered, which means they’re qualified to work with gas appliances within the commercial laundry world should they need to as part of their maintenance and repair service work.


ISO 9001:2008

This shows that we’re committed to providing a quality management system. Our ISO9001-approved systems include electronic invoices and purchases that are designed to help reduce paper wastage and make sure our account records are accurate. (For more details about ISO 9001:2008, visit https://www.iso.org/standard/46486.html).


ISO 14001:2004

This accreditation demonstrates that our environmental management systems meet the latest ISO 14001 standard criteria. This means that our laundry and warewashing solutions include products that use low washing temperatures and our engineers use Personal Digital Assistants (PDAs) to cut down on paperwork. We also use satellite tracking to plan our service jobs more effectively so we can save on fuel and reduce our overall CO2 emissions. (For more details about this industry standard, visit https://www.iso.org/standard/31807.html).



Our British Standard OHSAS 18001 accreditation shows how committed we are to health and safety and complying with the latest legislation so that our working practices and those of our engineers are safe and sound. It also helps us to provide the best possible working conditions and workplace health and safety in line with internationally-recognised best practice.

We’re continuously adding to our list of professional accreditations and partnerships and are happy to talk you through any of them in more detail with you. Your commercial laundry appliance supplier should have details of their accreditations on their website or other marketing literature. If they’re not readily available, don’t be afraid to ask about them, any professional organisation will only be too happy to share these details with you, we know we are.


For more details or to discuss your commercial laundry appliance requirements with us, contact us on 0800 652 5692 or [email protected]