Commercial laundry solutions suitable for vets and animal care.

Paragon Veterinary Referrals

Commercial laundry solutions for vets and animal care.

Paragon Veterinary Referrals prevents any stains on its reputation with Miele

Cardiology, dermatology and orthopaedic surgery are just some of the many procedures carried out at Paragon Veterinary Referrals. Opening its doors earlier this year, small animals from across the UK are referred to this Wakefield-based, state-of-the-art multi-disciplinary centre due to the range of expertise and facilities it provides.

Treating anywhere between 25-30 pets on average per day, the busy centre has five theatres including dedicated endoscopy and fluoroscopy facilities, a digital imaging suite and MRI and CT equipment.

The Relationship

Determined to provide the best care possible to all of the animals that enter its facility, Paragon appreciates the importance of ensuring its laundry also features state-of-the-art equipment. Laundry has an important role to play in maintaining professional standards at the practice and crucially helping to prevent the spread of infection too.

When deciding which equipment to use in its laundry, Paragon had a number of key requirements. In addition to the machines being able to wash to high temperatures and comply with Paragon’s own policies for infection control, it also needed machines that could handle large loads on a constant basis. Machines also needed to be energy efficient, robust and built to last. And, due to the nature of the items it launders, Paragon was also keen to equip its laundry with Water Regulations Advisory Scheme (WRAS) Category 5 compliant washing machines to provide water backflow protection.

Paragon turned to its local commercial laundry equipment provider, JTM Service to equip its new laundry and provide ongoing support and maintenance. Having had previous experience of Miele machines in its other branch practices, and aware of the brand’s reputation for quality, Paragon was keen to kit out its new facility with the same brand of appliances.

Paragon also selected three Miele dryers, two energy efficient gas dryers and a tumble dryer with its own internal pump which removes condensed water itself. All Miele appliances are also gentle on fabric, thereby prolonging the life items that go through the laundry on a regular basis.

All laundry at Paragon is taken care of by the auxiliary nurses and thanks to the size of the load capacity; ease of use of the machines; and fast programme times, the washing of surgeon and nurses scrubs, towels and bedding is handled quickly and effectively. Paragon also has strict infection control policies in place and a dedicated nurse monitors that compliance with the centre’s guidelines is consistently adhered to. The nurse regularly performs random swabbing of animal bedding and other items to ensure that the laundry process is effectively killing any traces of infection.

As a Miele accredited partner, JTM was able to help Paragon select the right Miele appliances for its needs. It chose two of Miele’s Benchmark machines which have large capacity, short cycle times and are energy efficient. It also chose a Miele Little Giant which is compact in size but built and tested to commercial specifications. Each machine is designed and built to last for at least 30,000 washes.

Commercial laundry solutions suitable for vets and animal care.
Commercial laundry solutions suitable for vets and animal care.
Commercial laundry solutions suitable for vets and animal care.

What the client says

Rebecca Lunn, operations co-ordinator at Paragon Veterinary Referrals said: “We appreciate that our customers have high expectations on staff appearance and cleanliness and hygiene throughout our facility.

“First impressions matter and the appearance of both our staff and waiting facilities can have a huge impact on our reputation. We’re committed to providing our customers with the best possible care at all times and our laundry facility has a crucial role to play in us delivering on this commitment.”

With the reassurance it’s doing everything possible to guarantee its patients are treated in an extremely clean environment, Paragon’s team of nurses and surgeons are free to do what they do best, deliver the best possible care to all the animals referred to the centre.

Commercial washing machine and dryer rentals suitable for vets.

Vets – why it’s time to rethink using domestic laundry appliances in your practice

 As leading professional commercial laundry experts, we know it’s not uncommon for many veterinary practices to be fitted with domestic laundry equipment.

However, while domestic machines might be the cheaper option, unfortunately, they’re not designed to offer the disinfection cycles or wash capacities that will deliver the deep cleaning results you need.

Here, we explore some of the other reasons why practices should ideally be kitted out with commercial laundry machines rather than domestic models.

Water Regulations Advisory Scheme (WRAS) compliance

Most domestic laundry appliances aren’t WRAS compliant, which means they’re not designed to ensure waste water cannot flow back and contaminate the fresh water supply, which is a key stipulation of WRAS’ Fluid Category 5 guidelines.

Failure to be WRAS-compliant can result in practices being served with an improvement notice and potentially being closed down until the appropriate equipment is installed.

Breakdowns and repairs

Domestic machines may initially be inexpensive, but they do come at a price. They’re simply not built to be used non-stop to deliver heavy duty cleaning, which means they’re often prone to costly breakdowns and parts failure.

Commercial machines, on the other hand, are specifically designed to handle larger loads and are much less likely to suffer breakdowns or parts failure. Overall, they tend to have much longer lifespans too.


When you compare domestic laundry appliances with commercial models, one of the main, most obvious differences, is the drum size. And smaller drum size obviously means smaller washes.

Commercial machines are equipped with larger drum sizes, which enables large, bulky items to be washed with ease and for load sizes to be increased, without having a detrimental impact on the machine’s performance.

Cleaning results

It’s essential that your laundry is cleaned properly, to the right standard every time. Having to rewash items is both a) costly and b) time-consuming.

Unfortunately, domestic machines are programmed for domestic use only, which means they don’t cater for disinfection. Commercial machines, on the other hand, feature specialised cleaning programmes that can be changed, depending on the load. For instance, you may have a particularly large wash or dirty or stained items. They can also be pre-programmed with specialist programmes for veterinary practices.

While it may be tempting to invest in a domestic laundry appliance because it’s cheaper, it’s a short-term benefit that could cost you in the long-run. Today’s commercial machines are designed specifically for the animal care sector, giving you peace of mind that your laundry is being cleaned to the right standard and meets your specific laundry needs.


Got any questions or want to discuss your laundry requirements with us? Get in touch with our friendly team of specialists today.

Commercial washing machine and dryer rentals suitable for vets.

Domestic vs professional laundry equipment: What’s the difference?

When you run a care facility or veterinary practice, opting for domestic washing machines instead of professional laundry systems may seem like an initial saving – but it’s going to cost you in the long run.

Not only is professional laundry equipment built to last, but it’s also designed to help you meet industry guidelines. Choosing to use domestic models in a professional environment increases the likelihood of frequent breakdowns and compromises your business’ compliance.

Here are three reasons why you should stick to professional laundry equipment:

1. Stay compliant with legislation

Professional laundry machines are built to comply with Water Regulations Advisory Scheme (WRAS) legislation. WRAS-approved machines ensure that waste water cannot flow back and contaminate the fresh water supply as stipulated in the WRAS Fluid Category 5 guidelines.

Having WRAS-approved equipment installed by trained professionals is the only way to ensure your business remains compliant.

(What is WRAS? Read our blog ‘WRAS and the Water Regulation 1999 – Do you comply?’ to find out more).

2. Unrivalled durability

Professional washing machines, from brands like Miele, are built to last for around 30,000 hours; which equates to running your machine eight hours a day, every day for more than ten years. Domestic machines, on the other hand, typically last around five years and deliver 270 washes per year.

Within this disparity in lifespan, choosing a domestic machine means you’re only going to have to repair or replace it sooner at further cost to your business.

3. Keep your warranty valid

While domestic machines come with a manufacturer’s warranty, these warranties don’t tend to last longer than a couple of years. Not only that, but domestic warranties are almost always rendered invalid if machines are used for commercial purposes. To see a return on investment from your laundry equipment, you need professional cover.

At JTM, our Comfort Care package provides comprehensive cover for your professional washing machines, including parts, labour and 24/7 call outs. Not only are your machines completely covered, but you can rest assured knowing any breakdowns will be resolved as quickly as possible.

Got any questions about finding the right professional laundry equipment for your business? Contact us today for a free site consultation.

Commercial washing machine and dryer rentals suitable for vets.

Is your veterinary laundry system hygienic and compliant?

Caring for sick animals can get messy and after a long day of furry patients, the laundry starts to pile up. Fresh, clean bedding is essential for preventing the spread of disease – as well as keeping the animals comfortable.

As a veterinary practice, you have a legal responsibility to carry out rigorous control procedures, including the washing of clothes, bedding and blankets. You also need to make sure you are compliant with Water Regulations Advisory Scheme (WRAS).

Are you WRAS compliant?

WRAS compliant washing machines have been designed to ensure that the wastewater cannot flow back and contaminate the fresh water supply as stipulated in the WRAS Fluid Category 5 guidelines.

Professional standard laundry equipment is the only way to ensure laundry is properly disinfected, killing bacteria and helping to reduce the spread of infections such as MRSP.

Unsure whether your current system is compliant or fit for purpose?

We install a huge range of commercial laundry equipment to suit operations of any size, from small, light commercial units like the Work Horse range, right through to larger machines from leading manufacturer, Miele.

Our laundry engineers will assess your operation and recommend the ideal laundry system to fit your requirement, ensuring that you remain fully compliant.

Download our brochure for more details on WRAS and to find out more about our laundry systems. Or to arrange a consultation, get in touch.