Many of our customers work in environments where laundry and dishwashing equipment is business critical. When a machine is out of action, they need more than a repair: they need an engineer they can rely on. Did they arrive when they said they would? Did they do the job properly? Did they communicate clearly? Were they professional and friendly? Did they take pride in their work? Did they leave the customer confident they’d made the right choice?
Customers often remember more than just the job itself, they remember the engineer or engineers who carried it out.
At JTM Service, our engineers represent our business every single day. Whether we’re carrying out an emergency repair in a care home, installing a complete laundry in a prison or commissioning a commercial dishwasher in a café, our engineers are often the face of our business and the people our customers remember.
More Than Technical Expertise
Our engineers receive ongoing manufacturer and in-house training to ensure they have the skills and knowledge to work safely and effectively on a wide range of commercial laundry equipment and dishwashers, while keeping up to date with the latest products and technologies.
Technical ability is essential, it’s the foundation of being a good engineer. But we believe attitude is what turns a good engineer into a great one. We look for people who take pride in their work, communicate well, care about our customers and always want to do the job properly. We can develop technical skills through training, but we believe a positive attitude and strong work ethic are what truly really make the difference.
What Our Customers Say
The best measure of our engineers isn’t what we say about them, it’s what our customers say.
Following a recent project servicing over 100 machines in a prison, Tom W from the prison commented:
“I would like to pass on praise for your engineers. They were excellent throughout the service, they arrived before 8:00am each day ready to go and worked hard right through the day. Their helpful attitude and work ethic were really appreciated while they were on-site.”
Ben Hicks, Owner of The Mill Kitchen & Bakery, shared this feedback after we recently installed a commercial dishwasher for them:
“The service I have received from JTM Service has been exceptional. The communication throughout has been great and the engineers installing the dishwasher and training my team were knowledgeable and friendly and did a brilliant job!”
The JTM Service Team
We’re incredibly proud of our engineers and the commitment they show every day. Their attitude, professionalism and technical expertise help keep our customers’ operations running smoothly, and we’d like to thank every member of the team for the difference they make to our customers and to JTM Service.
