In the world of commercial laundry equipment and dishwashers, when equipment stops, everything else quickly follows.
Breakdowns, inefficiencies and poor performance can quickly become costly. That’s why having the right partner in place, one who understands your site and keeps everything running as it should, makes all the difference.
At JTM Service, that support is led by our Account Management team, Wendy, Ben and Nicky.
With over 60 years of combined experience, they work closely with customers to keep equipment performing through servicing, maintenance and repairs, while also advising on upgrades, replacements and new installations when the time is right.
Because in reality, most customers don’t just need one or the other, they need both.
What does that mean for you?
- Reliable, well-maintained equipment that performs properly
- Ongoing support from people who understand your site
- Fast, practical help when issues arise
- Clear, honest advice when it’s time to upgrade or expand
It’s a joined-up approach, keeping your current operation running smoothly while helping you plan for what comes next.
Wendy McLorg – Experience, energy, and straight-talking support
With more than 30 years in the industry, Wendy has seen just about everything the commercial laundry world can throw at you, and probably solved most of it too.
Since joining JTM Service in 2013, she has worked with customers across a wide range of sectors, helping them improve efficiency, resolve issues and get the best from their equipment.
Her role centres on supporting customers day to day, managing key accounts, solving problems and making sure everything runs as it should, exactly what you need when downtime simply isn’t an option.
Even after three decades, she still enjoys the challenge. Whether it’s helping a customer recover from poor service elsewhere or supporting them through a complex situation, Wendy takes real pride in delivering results.
“Very impressed with the service I experience from not only Wendy but the team who have helped me. Wendy went above and beyond to help find the correct solution within a difficult situation.”
David, Facilities Management
And along the way, she’s picked up more than a few stories, from RAF bases to unexpected moments in hospital basements, proof that no two days in this industry are ever quite the same.
Want to find out more about Wendy? Click here Read her full profile.
Ben Donaghy – Relationships, solutions, and a fresh perspective
Ben joined JTM Service in 2024 and quickly became a key part of the team.
Often the first point of contact for customers in his region, Ben helps guide them through everything from initial enquiry to installation and ongoing support.
His approach is consultative. Rather than simply recommending equipment, Ben focuses on understanding each customer’s setup, challenges and budget, then helping them find the right solution, whether that’s improving existing equipment, upgrading machines or planning a completely new installation.
He also works closely with the wider team to ensure everything continues to run smoothly long after installation.
“The JTM Service team were great from start to finish! Dealt with Ben Donaghy from the start to discuss the quote and arrange installation. Professional from the start, providing answers to all questions & happy to explain each machine without a problem. Highly recommend, already the tenants are much happier!”
Laura P, Student Accommodation
Outside of work, Ben enjoys travelling with his family and, as a Scouser living in Manchester, brings a bit of friendly rivalry into the mix.
Want to find out more about Ben? Click here to read his full profile.
Nicky Whittaker – Detail, diligence, and doing things properly
Nicky brings nearly two decades of experience, along with a strong focus on best practice, compliance and infection control.
Working closely with customers, including in the care sector, she understands that laundry and dishwashing operations aren’t just about clean results. It’s about hygiene, safety and protecting vulnerable people.
That’s why Nicky takes a thorough, detail-focused approach. From ensuring equipment is set up correctly to helping it perform consistently over time, she supports customers in meeting the standards required in demanding environments.
She takes pride in building long-term relationships, knowing that trust is earned through consistency and doing things properly.
“After dealing with countless issues from our former maintenance provider, unsafe practices, poor equipment upkeep, and overall negligence, we switched to JTM Service. The difference has been night and day. Their dedication to safety and meticulous maintenance has restored our trust and comfort in our operations.”
Kim P, Care Sector
Outside of work, she’s also a self-confessed Formula 1 fan, bringing a bit of speed to balance out her calm and methodical approach.
Want to find out more about Nicky? Click here to read her full profile.
Supporting your business at every stage
Together, Wendy, Nicky and Ben form a true Account Management team, focused on supporting customers at every stage of their journey.
They build long-term relationships and act as a consistent point of contact, someone who understands your site, your pressures and how your operation works.
That includes:
- Keeping equipment running through servicing and maintenance
- Responding quickly and effectively when problems arise
- Helping improve performance and efficiency over time
- Advising on replacements, upgrades and new equipment when needed
Working closely with our engineers and service team, they make sure everything is joined up, so you’re supported both day to day and as your requirements evolve.
“Always receive good service and if any problems arise, are extremely helpful in improving services. Account Manager is an ‘always’ person, always available, always helpful, always professional. Nothing is too much trouble for her.”
Carole W, NHS Trust
“Great service from JTM Service, they will always go above and beyond to resolve site issues that we may be faced with. Highly recommend.”
Clare P, Housing Association“Great service and resolve problems. Reduced trauma compared to the previous supplier, and quicker resolution of problems. Our Account Manager is helpful and responsive.”
Mike R, Care Home
At JTM Service, it’s not about a one-off transaction. It’s about keeping your operation running, day in, day out, and helping you plan for the future.
Looking for better support for your commercial laundry equipment and dishwashers?
Struggling with unreliable equipment, ongoing issues, or a lack of support from your current provider?
Whether you need more reliable servicing, help resolving problems, or advice on upgrading or replacing your equipment, our Account Management team is here to help
We’ll work with you to keep your laundry running efficiently today, and make sure you’re properly set up for the future.
