What is your job title?

Field Service Engineer

What are the key aspects of your role?

I consider Field Service Engineers to be the face, eyes and ears of the company. We are on the front-line, speaking directly to customers to assess their needs and provide an efficient service to support them in meeting their customers’ needs! I problem-solve on a daily basis, from a mechanical, electrical and logistical perspective. We are allocated jobs daily and it’s up to me to decide which order I approach these in. My favourite machines are tumble dryers as they’re usually quick to diagnose and fix. I also maintain dishwashers, commercial irons and washing machines.

How long have you been with JTM Service?

Since January 2022. I previously worked in the military as an engineer, so was able to transfer my electrical and mechanical skills across to an industry which was completely new to me

How has your role changed in that time?

I wouldn’t say my role has changed too much, as I’m still relatively new, but I have got a better understanding of how the company works now, meaning I am able to prioritise and organise my jobs more effectively, which is good for JTM Service, our clients and my own job satisfaction. I was one of the first engineers to complete JTM Service’s new induction programme, which set me up for success in my role.

How has JTM Service changed in that time?

I joined the company at an exciting time, where there were many positive changes and opportunities happening. My favourite change was the uniform – moving from light-blue cotton shirts to navy blue polo shirts. These are more suited for the intensity of the work involved and it also means I save time on ironing! I think it’s great that the company actually listen to its employees and acts on feedback given. We’re not ‘just a number’ at JTM Service!

What do you enjoy about your job?

I love problem solving, how hands-on my role is, my daily independence and also the trust that is placed in me by JTM Service to get the job done. The communication is great between the team – everyone is on the same page and wants to do a good job for our customers. Being very stubborn, I also get great job satisfaction out of fixing a job there and then. I enjoy making our customers happy. The work-life balance is also great.

What do you enjoy doing out of work?

My wife and I have just had a baby girl, so I am currently enjoying lots of family time, including cuddles and seeing her grow and develop each day. When I eventually get some spare time, I will be fixing up my 1987 VW T25 Westfalia campervan which I bought before Stranger Things made it cool! I also enjoy cooking and learning about various cuisines and also hiking.

Any interesting fact about you?

In my previous job, I regularly played guitar approximately 100 metres under the sea!