Commercial laundry solutions suitable for care home groups.

Maria Mallaband

Commercial laundry solutions suitable for care home groups.

Leeds-based Maria Mallaband Care Group (MMCG) is one of the UK’s largest independent care providers. The business employs over 5,000 staff, houses nearly 4,000 residents at around 85 homes across the country and boasts an annual turnover of £180m.

MMCG was founded during 1996 by Phil Burgan, a former pharmacist, who named it after his grandmother and remains its chief executive officer. The organisation now provides day, elderly mentally infirm, dementia, disability, palliative, nursing, and residential care, plus respite breaks. While some care companies have struggled in recent years, MMCG has continued growing, maintaining its policy of acquiring existing homes and building new ones. The group’s ethos includes that happiness and well-being affect health as much as high-quality physical care, so its continued significant investment in developing services for residents embraces areas such as activities and events programmes, community involvement and dining experiences, in addition to relevant staff training.

The Relationship

MMCG became a JTM customer during 2013, when a key contact, with whom the group had dealt over the provision, maintenance and repair of commercial laundry and dishwashing equipment for several years, moved to that supplier from a rival company.

JTM has been the customer’s sole provider since then and at the time of writing, in early 2019, had supplied washing machines, tumble dryers and dishwashers for all MMCG sites bar the one in Jersey. JTM recommends suitable equipment to the customer, from brands such as Miele and Girbau, based on individual site needs.

MMCG retains some additional machines, acquired when it bought 33 homes from Southern Cross Healthcare, which eventually became insolvent, in 2011, before returning these sites to profitability.

Even in these cases, however, JTM has long been responsible for the appliances’ repair and maintenance – the company has fast access to over 350,000 relevant parts and boasts an enviable 94.6 per cent first-time fix rate – and is replacing this equipment for MMCG as it becomes inoperable.

Additional services JTM provides to the customer include designing the laundry rooms at all sites the group opens – its next new-build home is due to begin operating in Exeter during the first half of 2019. The supplier also maintains an asset register for all MMCG’s laundry and dishwashing machines, so it can advise the group when a maintenance visit is due, for example.

What the client says

James Burgan, Commercial Director, MMCG, says: “I’m entirely happy with my relationship with JTM, which has always been good. They’ve got the right values and are nice people to work with. The relationship came through one individual, but I happily deal with other key people at JTM now too.

“There are bound to be occasional issues with the appliances, so it’s JTM’s responses that really count and they’re always impressive in that respect. Their engineers’ extensive technical knowledge also means they can mainly fix problems there and then, but if that’s not possible, they’re quick with estimates and in obtaining parts and communicate well with us over these matters, which is all you can ask.

“JTM’s knowledge of the care home sector is also good. They’re very careful in and around the homes, know how to conduct themselves and respect residents’ privacy.

“I’d have no hesitation in recommending JTM to other businesses, including other care home providers.”

Miele commercial washing machines and dryers

How we helped Allingham House Care Home bring its laundry in-house

Care homes are one of our main customers and over the years we’ve worked with all different establishments, of all different sizes, across the UK.

There’s very few commercial washing machine appliance challenges we haven’t encountered within the care profession, one of the main ones being equipping care homes with the appliances they need.

It’s the situation Allingham House Care Home in Altrincham were in when they got in touch with us. Historically, they’d always outsourced their laundry to a partner home but had decided they wanted a more efficient process in place.

After taking the time to fully understand the home’s requirements and objectives, we advised them that the most effective and efficient way of taking care of their laundry would be to take care of it all in-house.

Our team of engineers carried out a site visit and recommended installing three Miele commercial washing machines and three dryers. Based on their knowledge and experience, they knew that these machines would be able to comfortably accommodate the home’s daily laundry loads.

The next stage in the process involved installing the appliances, which involved us constructing a series of platforms for the equipment to stand on and securely plumbing everything in.

This is what the commercial washing machines and dryers look like in-situ…

Miele commercial washing machines and dryers

…all safely backstopped by secure plumbing…


For more information or if you’d like to create your own in-house laundry room, just like Allingham House Care Home has done, contact us on 0800 652 5692 or [email protected] 

3 infection control measures every care home should be taking - revealed

Between making sure residents are being properly cared for and keeping daily operations running smoothly, care home managers have other standards to consider too.

These standards don’t just apply to one element of their home, but all areas, health and safety included.

With visitors and guests coming and going and elderly people being particularly susceptible to picking up germs, especially when cold and flu season strikes, effectively managing infection is a constant battle.

Aside from making sure cleanliness levels are kept on top of, the right cleaning products are used and the correct processes are followed to avoid cross-contamination, there are other, equally-important measures, that need to be followed too.


These measures apply to the handling and processing of laundry, which are very often overlooked but, if applied correctly, play a key role in helping manage germ levels within care homes and minimising the spread of disease. They include:


MEASURE 1: Creating a dedicated space for your laundry

Ideally, you should have just one room, not several, where your laundry is handled and cleaned, all in one place.

This room needs to be well ventilated, which includes having access to an outside wall to enable tumble dryers to take in air from outside and also allow air to freely circulate around the room.


MEASURE 2: Making sure it’s made from the right materials

All of the surfaces in your laundry room, floors included, should be easy to wipe clean and made from impermeable materials that won’t absorb fluids from soiled linen. As a result, the risk of cross-contamination occurring, is kept to an absolute minimum.


MEASURE 3: Keeping your laundry room clean

It goes without saying, but in order to make sure your laundry room is germ-free, you need to clean it regularly. This involves thoroughly cleaning the floor and all surfaces every single day.

You may also want to consider using a sterile air purifier, which can help keep air clean and destroy airborne bacteria and viruses, such as MRSA, SARS and C.difficile.

Your laundry room is the engine room of your laundry processes. It’s also a warm, dry haven for germs and bacteria to breed and multiply. Don’t let this happen in your laundry room, by taking simple measures, such as those listed above, it’s possible to use it as another weapon in your fight against infection control.


For more information about how your laundry room can help minimise the spread of germs and bacteria within your care home or to discuss any of the measures listed above further, contact us on [email protected] or 0800 652 5692.

Commercial laundry solutions suitable for vets and animal care.

Why your laundry habits are the answer to having a germ-free care home this winter

It’s that time of year when the weather’s starting to get colder and the cold and flu season is starting to kick in. It’s also that time of year when vulnerable groups, such as older people and babies, are more susceptible to picking up the illnesses that are doing the rounds.

Keeping cold and flu at bay, as well as other seasonal bugs, can be a real challenge for care home managers, as it just takes one resident to become poorly and for their germs to be passed to everyone else.

Residents’ visitors, your suppliers and your members of staff can all contribute to the spread of infection without even realising it as they come and go and go about their daily business.

Of course, keeping poorly residents away from others as much as possible and communal areas clean and disinfected at all times can help reduce the risk of infection. However, what many care home managers don’t realise, is that their laundry plays a huge part in this picture too.

Your laundry habits could be spreading germs

Believe it or not, your laundry routine could actually be hampering your efforts to keep bugs at bay. You see, according to research carried out by waste charity, Wrap, your laundry could be what makes you, your staff and your residents ill this winter.

They’ve published a set of figures that show that four in ten washes are done on settings that are too cold to kill bacteria. While running washes at 30°C is far more energy efficient, it’s not hot enough to eliminate germs on fabrics.

Underwear, bedsheets and kitchen and bathroom linen should all be washed at much higher temperatures, such as 60°C or 90°C, which are high enough temperatures to kill off any potentially harmful pathogens that may be lurking around.

Have your laundry appliances been given a clean bill of health?

Laundry routines aside, when was the last time you reviewed the condition of your appliances? First things first, you should ideally be using commercial and not domestic equipment to ensure that your laundry is:

  1. Cleaned to the right standard (CFPP 01/04 and NHS HSG (95) 18 standards).
  2. WRAS-approved.

Having commercial systems in place will also ensure that your machines are fit for purpose and will continue to produce the right results, day in, day out, year after year.

Washing machine drums can also harbour all sorts of germs and hidden nasties, so while you’re reviewing the temperature of your cycles, it’s also worth you checking the condition of your machines too. Regular, comprehensive services will help you get on top of and stay on top of this issue and are carried out by most industry-leading commercial laundry specialists. (For more information about our services, visit


When you’re stocking up on extra antibacterial products and tissues in preparation for winter, be sure to focus on your laundry routines and appliances too. Will they be helping you to fight infection or spread it this year?

Commercial laundry solutions suitable for care home groups.

The dos and don’ts of laundry handling and processing for care home staff

Laundry processes play a fundamental role in helping reduce the spread of germs and infection within care homes.

Bacteria can be easily spread when handling and washing laundry, which is why it’s essential that staff fully understand the hygiene risks posed by dealing with dirty laundry and how to minimise them.

Ideally, all care home staff whose job it is to deal with the laundry processes should be trained on:

  • Infection control procedures
  • The best way to reduce cross-contamination
  • How to use appliances correctly.

Take a look at these dos and don’ts, they cover some of the fundamental principles that are involved when handling and washing soiled linen:

Handling Soiled Linen

Do – always take care when handling infected or soiled linen and transporting it from the bedroom to the laundry room.

Don’t – remove bed sheets or blankets or touch any other laundry without wearing disposable aprons and gloves.

Do – place linen on the correct trolley, according to the infection control procedures in place.

Don’t – leave dirty linen lying around in public areas. Take it directly to the laundry room and make sure your trolleys and bags remain sealed.

Do – if your uniform becomes soiled with blood or any other bodily fluids, change it immediately and treat it in the same way as soiled or contaminated linen. Do not take it home to wash as domestic machines cannot guarantee the removal of bacteria and you could cause contamination in your home.


Washing Soiled Linen

Do – use a disinfection cycle to clean your laundry. This means it will be washed at the right temperature to kill any bacteria that may be present.

Don’t – treat all of your laundry in the same way. Some fabrics aren’t suitable for hot disinfection cycles. In these cases, specialist non- biological detergents can be used that have been scientifically proven to destroy the H1N1 flu virus, MRSA and C. difficile spores from 30°C.

Do – wash dirty linen before infected or soiled linen.

Don’t – overload your machine(s) with laundry. This will only prevent items from circulating and being washed properly.

Do – always wash your hands if you happen to come into contact with any soiled linen whilst not wearing gloves. You should also dispose of aprons or gloves in the appropriate soiled waste bin to prevent cross-contamination.

For more details or to discuss your care home’s laundry requirements with us, get in touch with us today.

5 Key questions about CFPP 01-04 for care homes - Answered

The Choice Framework for Policy and Procedures 01-04 (CFPP 01-04) is a set of guidance published by the Department of Health to help health and social care professionals maximise infection control when it comes to their laundry processing.

From private and public care and nursing homes, to NHS laundry rooms, it applies to all healthcare establishments that handle laundry across the UK. Whether you’re new to the care profession or just need a quick refresher on CFPP 01-04, this Q&A blog is designed to provide you with a useful overview of the ins and outs of it.


QUESTION 1: How can care homes ensure they’re complying with CFPP 01-04?

All care home environments, regardless of their size or scale, need to be reviewing their laundry processes and procedures on a regular basis. This will ensure infection control, particularly minimising the risk of infection among residents and staff, is front of mind at all times.

Measures, as stipulated by the guidelines, include having a separate space for clean and dirty items in laundry rooms and a dedicated area for disinfected washes.


QUESTION 2: Should I be meeting EQR or BP?

The guidelines promote continuous practice, which can be achieved by meeting either of the following two standards:

  1. Essential Quality Requirements (EQR) – which is considered as the base level standard.
  2. Best Practice (BP) – the higher-level standard.

Every social care setting should ensure their laundry processes meet EQR at the very least and be striving to achieve BP.


QUESTION 3: When should laundry processes be changed?

CFPP 01-04 follows the principle that most residents in an adult social care setting are well most of the time. And, if this is the case, then standard washing procedures, which ensure linen is segregated into the correct washing processes, are followed. Measures include putting dirty sheets or garments into:

  • Water-soluble bags before they’re washed or;
  • Impermeable laundry bags so that they can be safely transported and washed off-site

However, there are instances when laundry can be exposed to the risk of infection, for instance, if residents have been vomiting, have diarrhoea or have been diagnosed with an infection, then enhanced washing processes should be activated.

This includes putting contaminated items into a sealed red water-soluble bag, which should then be placed in an impermeable or nylon/polyester bag and clearly labelled as containing infected items.

The items should be washed using a wash cycle with a verifiable thermal or chemical disinfection process and staff should never open the water-soluble bags prior to them being washed.


QUESTION 4: How can I guarantee my infected laundry has been adequately cleaned?

As part of the guidelines, care homes are required to verify that disinfection has taken place. In the case of thermal disinfection, annual washer calibrations are required to ensure the correct temperatures are being reached. The framework stipulates that washing machines should reach 71° for at least 3 minutes or 65° for at least ten minutes.

For the other option, chemical disinfection, care homes need to provide regular periodic proof in the form of swabs and microbiological analysis. This should ideally be factored into their standard laundry processes.


QUESTION 5: Can washing appliances aid compliance with CFPP 01-04?

Absolutely. Aside from making sure their laundry rooms are adequately set up, they have adequate infection control processes in place, and that they’re regularly reviewed to ensure they meet EQR or BP standard, care homes should also be periodically reviewing their appliances too.

Without the right type of equipment in place, it’s difficult to meet the required standards, such as making sure laundry is washed at the right temperature (which we’ve just touched on in question 4). Having the latest industry-leading appliances in place also ensures consistently high results are achieved time-and-time again.

The most popular range of compliant washing machines we supply to care homes is the Little Giant range from Miele. Designed for continuous usage, these machines deliver high-temperature washes including efficient fast-cycles for up to 30,000 wash cycles.


Got any questions or want to ensure your laundry processes are meeting CFPP 01-04? Or perhaps you’d like to talk to us about your professional laundry requirements? Contact us today for honest, impartial advice.

Is your care home protected from dangerous superbugs?

Dangerous bacteria can be spread by nurses’ clothing

A recent study by Duke University Medical Centre in North Carolina found dangerous bacteria including methicillin-resistant Staphylococcus aureus (MRSA) spread across hospitals on nurse’s scrubs.

The researchers looked at 167 patients and took samples from nurse’s scrubs who tended to them. They discovered six instances where harmful bacteria was transferred from the patient to the scrubs and ten transmissions from the patient to the room.

Lead author of the study, Dr. Deverick Anderson, said "We know there are bad germs in hospitals, but we're just beginning to understand how they spread."

For care homes with residents who may regularly come into contact with hospital staff, this could prove problematic. The transference of bacteria onto clothing highlights the risks presented by the realities of caring for elderly residents who may need additional care from professionals outside of the care home.


So, how can you limit the risks of dangerous bacteria within your care home?

Installing professional laundry equipment and establishing a compliant on-site laundry operation can help limit the risk of bacteria and infection spreading between staff and patients on clothing and bed linen.

It’s essential your laundry system should comply with the Department of Health’s regulations for care homes, notably; The Choice Framework for Policy and Procedures 01-04 (CFPP 01-04) which covers the decontamination of linen.

The framework stipulates:

  • Washing machines reaching 71° for at least 3 minutes or 65° for at least ten minutes
  • A fully separate area for clean and dirty items in the laundry room
  • A specific laundry area for disinfected washes with a process for keeping soiled linen physically separate
  • Controlled human movement through the laundry with only trained staff visiting as necessary

The most popular range of compliant washing machines we supply to care homes is the Little Giant range from Miele. Designed for continuous usage, these machines deliver high-temperature washes including efficient fast-cycles for up to 30,000 wash cycles.

These washing machines are built to withstand the everyday demands of caring for others while helping to keep your facility protected from the dangers of infection.


Want some guidance for establishing a compliant laundry system?

At JTM, we carry out a free site evaluation where we can assess your current system and recommend new machines as a part of a safe and compliant laundry operation.

All of our machines are WRAS approved and if you choose our Comfort Care package, you’ll receive annual maintenance and breakdown cover to keep you up and running all year around.

For honest advice on choosing the right professional laundry appliances for your care home talk to one of our team today about arranging a free site survey.

Unbeatable laundry repairs for the care sector

During the winter months, keeping you patients or residents warm, clean and comfortable is paramount to their safety. And a faulty laundry system or an unexpected breakdown can put this at risk.

At JTM, our Comfort Care package provides our customers with comprehensive cover all year round. Our service provides complete peace of mind and helps you get back to caring for your patients as soon as possible.

Here are the 3 key ways we help to limit the disruption caused by an unexpected laundry breakdown:

  1. Call-out response within 8 working hours

Within 8 working hours of your call, our engineers will be with you to diagnose and fix the problem, giving you clear timelines for resolution and minimising the disruption caused to your operation.

  1. First time fix rate of 94.6%

Our engineers will get to work straight away and with access to plenty of spare parts, they will be able to solve the problem there and then 9 out of 10 times.

  1. Parts and labour covered

As well as the impact of downtime, an unexpected breakdown can be costly. However, Comfort Care covers all parts and labour, meaning there are no nasty repair bills to contend with.

Access to fast, effective laundry repairs enables you to keep your operation running as smoothly as possible, as well as safe-guarding the wellbeing of your patients and residents throughout the colder months.

Are you protected against an unexpected breakdown? Ask our team about our Comfort Care package by calling 0800 652 5692 or via our enquiry form.