“After dealing with countless issues from our former maintenance provider—unsafe practices, poor equipment upkeep, and overall negligence—we switched to JTM Service. The difference has been night and day. Their dedication to safety and meticulous maintenance has restored our trust and comfort in our operations. Every interaction, from their prompt responses to the expertise they bring, underscores their commitment to excellence. We couldn’t be more satisfied and highly recommend them!”
★★★★★ Review by Kim, Care Sector
“Great service and resolve problems. Reduced trauma compared to the previous supplier, and quicker resolution of problems. Our Account Manager is helpful and responsive.”
★★★★★ Review by Mike R, Care Home Group
“Always receive good service and if any problems arise, are extremely helpful in improving services. Account Manager is an “always” person – always available, always helpful, always professional. Nothing is too much trouble for her.”
★★★★★ Review by Carole W, NHS Trust
“Honest business that put the customer first. Open communication, willingness to work together to find solutions, always there if I need them.”
★★★★★ Review by Nicola W, Manufacturer
“Great communication from both the office and the engineers. Always there if we encounter any problems!”
★★★★★ Review by Tracey K, Laundry Services
“Excellent service, communication through emails was great, very helpful, with some extra communication/ information from on site staff the dishwasher was ordered and soon fitted. Thank you.”
★★★★★ Review by Michelle Willoughby, NHS
“A quick efficient service”
★★★★★ Review by Kevin Wilson, University
“Customer service excellent from start to finish.”
★★★★★ Review by Jean Chilton, Care Sector
“Professional, friendly company. Great response times and service. Great communication.”
★★★★★ Review by Carl M, Housing Association
“Always a good service, thank you!”
★★★★★ Review by Katherine Cordon, School
“We have found JTM to be very reliable and trustworthy, we would not hesitate to recommend JTM to anyone.”
★★★★★ Review by Alan Lovett, Museum
“JTM provided a great service from initially attending site and assessing all of our equipment to the engineers carrying out their maintenance work.”
★★★★★ Review by Steve Doidge, Leisure Facility
“Top quality company, always reliable and easy to deal with. An absolute pleasure to do business with, would highly recommend.”
★★★★★ Review by Ged Rabinowitz, Care Sector
“Easy to deal with and very helpful.”
★★★★★ Review by Harry Manford, Housing Association
“Very helpful to sort out the washing machines that we needed to comply with water reg fluid cat 5. Just waiting for them to be fitted.”
★★★★★ Review by Christopher Rich, School
“The engineer did a really excellent job on his last visit.”
★★★★★ Review by Tim Dibb, Property Company
“Professional service.”
★★★★★ Review by John Wiseman, Trade Account
“Excellent respond time, excellent Customer Service, after sales services and excellent service from all other staff members.”
★★★★★ Review by Carole Williamson, NHS Trust
“JTM were very thorough and friendly. They did an initial site visit and offered good advice on what would suit our needs best. Communication was good throughout the purchase and we are happy with their service.”
★★★★★ Review by Dale McMullan, School
“All good, quotes and installation dates given in a timely manner.”
★★★★★ Review by Mike Andrews, NHS
“Very impressed with the service I experience from not only Wendy but the team who have helped me. Wendy went above and beyond to help find the correct solution within a difficult situation. Thank you for all your help.”
★★★★★ Review by David, HMP Prison/Facilities Management
“We have had a washing machine through JTM on a lease and just recently bought it. The equipment is quality and the service is professional and easy to use. We would recommend them and will look to use them again when we are looking to replace our dryer.”
★★★★★ Review by Jacqui Leach, Veterinary Practice
“Always very helpful, Nothing is too much bother, They will always bend over backwards to help.”
★★★★★ Review by Dave Musgrave, Facilities Management (FM)
“We are a small catering business & are looked after by JTM Service as if we are big customer, the service is quite magnificent & really helpful from all the staff especially the ones answering the telephones thank you for all the help given best wishes.”
★★★★★ Review by Paul Heffernan, Catering
“Used them for over 20 years, always there to serve. Thank you”
★★★★★ Review by Stan Madgin, Hotel
“Excellent service.”
★★★★★ Review by Steve Marshall, Animal Care Sector
“Moved to JTM Service a few months ago – very pleased with the service”
★★★★★ Review by Mike Reynolds, Care Sector
“Great service from JTM, they will always go above and beyond to resolve site issues that we may be faced with. Highly recommend.”
★★★★★ Review by Clare Parnaby, Housing Association Sector
“Good service. No issues and would definitely recommend it to other companies.”
★★★★★ Review by Jane Bennet, Care Sector
“I have used JTM Service for numerous years, and they consistently deliver outstanding customer service. I have always found their team to be not only helpful but also remarkably responsive to any inquiries I have had. The consistent quality of their customer service has been instrumental in my continued patronage of their company. It is evident that they place a strong emphasis on building and maintaining strong client relationships, and this ethos shines through in every interaction I’ve had with their team. I wholeheartedly recommend this company to anyone seeking a business partner that prioritizes exceptional customer service and responsiveness.”
★★★★★ Review by Karen Laing, Care Sector
“Customer service was outstanding, quick and efficient communication with delivery and set up”
★★★★★ Review by Tracey Tong, NHS
““I needed a replacement appliance with a limited budget and a quick turnaround. I reached out to JTM and was taken back by their professionalism, their communication and how fast they were able to action my request. JTM kept me informed from product dispatch up until installation without me having to call or chase for updates. Their team of professionals are highly knowledgeable which makes them my first point of call for any appliance related requests.”
★★★★★ Review by Jay Bali, Facilities Management (FM)
“JTM Service provide an efficient and personal service with a simplicity that takes away the worry of any issues that arise with our machines.”
★★★★★ Review by Chris Berg, Professional Rugby and Cricket Stadium
“Wendy was professional and helpful throughout enquiry, I would have no hesitation in contacting Wendy again.”
★★★★★ Review by Sheenagh Young, Care Sector
“Susan has been a pleasure to work with. We are really happy to be working with JTM Service at Overgate Hospice. Thank you!”
★★★★★ Review by Emma Szyczak, NHS
“Always very helpful and responsive.”
★★★★★ Review by Ollie Milner, Care Sector
“Fantastic provider on behalf of BAM FM North West HD. Excellent communication, performance and delivery!”
★★★★★ Review by Lewis Gordon, Facilities Management (FM)
“Very Customer Focused Company.”
★★★★★ Review by Richard Slingsby, Care Sector
“We have been dealing with this company for quite a number of years now, they service and repair machinery in our commercial laundry. I have found dealings with them so easy, if a problem arises they are always very quick to get back in contact to try and resolve any issues. We recently had a full health check on all our equipment to keep compliant with health and safety, the engineer that attended was very efficient, polite and very knowledgeable, he explained in great detail any issues which needed addressing. It was obvious he knew his trade which is quite rare from my experience. I would recommend any firm looking for a company to carry out these services offered, to use JTM, top class service.”
★★★★★ Review by David Buckingham, Priory
“We’ve worked with JTM for a number of years. A very professional and transparent organisations who make recommendations based upon what’s right for the customer. Couldn’t recommend highly enough based upon a B2B relationship.”
★★★★★ Review by Ian Gallagher, Housing Association Sector
“Friendly helpful team from asking for a quote through to the fitting of the dishwasher. Always able to answer questions and provide a fast prompt service.”
★★★★★ Review by Michael Cavill, NHS
“All was great during the service visit last month. The report was also detailed and the staff in the laundry also had no complaints.”
★★★★★ Review by Facilities Manager, Premier League Football Club
“The team at JTM provide our organisation with excellent service of our commercial laundry and cleaning equipment. JTM attend any break downs promptly and get our machines functioning quickly. They supply new equipment as we need them at a competitive rate. We are happy to continue with our servicing arrangements with JTM.”
★★★★★ Review by Andrew Wimpenny
“Hi Matthew – Just wanted to send a massive thanks for your time on this project, your guidance, professionalism and effective communication has meant that this has been much less of a drama on my side making the moving of premises (which is usually quite stressful) a fairly simple task. I look forward to working with you further on any future projects.”
★★★★★ Review by Lisa, Housing Sector
“Reported and next day repaired. Quick and easy.”
★★★★ Review by Linda O’Donnell, Care Sector
“Fantastic company to work with, great people who give outstanding support.”
★★★★★ Review by George Dixon, Care Sector
“A quick response and an effective repair. No mess. No fuss.”
★★★★★ Review by Tim Dibb, Care Sector
“As usual, a speedy response was received from jtm to my enquiry which was then acted upon in an efficient timely manner.”
★★★★★ Review by Paul Robinson, Care Sector
“Excellent Service from JTM as always. Good Service, Good Advice, and Value for Money!”
★★★★★ Review by Hitesh Chavda, Care Sector
“Excellent service, knowledgeable and prompt.”
★★★★★ Review by Jenny Fisher, Care Sector
“Very positive feedback from my enquiry, from the staff. supplied quote and followed up. All round great service.”
★★★★★ Review by Susan Bogg, Healthcare Sector
“We have been customers of JTM for over 25 years and we always receive an excellent service – both in relation to our laundry and kitchen equipment.”
★★★★★ Review by John Allott, Care Sector
“Excellent speedy service. Easy to deal with. Highly recommended.”
★★★★★ Review by Darren Elliot, Care Sector
“Very good service.”
★★★★ Review by Sharon Smith, Care Sector
“Quick response, excellent communication from start to finish. pleasure to deal with, thanks!”
★★★★★ Review by Fay Shevills, NHS/Hospitals
“All my recent dealings with JTM have been very good, prompt replies to e mails/queries , all the team act with professionalism and are very knowledgeable and helpful.”
★★★★★ Review by Kevin Briggs, Housing Association Sector
“The advisor was friendly and helpful and ensured we purchased the correct model for our setting. Nothing was too much trouble and they kept in regular contact regarding delivery and installation. The advisor went above and beyond and the product is fantastic.”
★★★★★ Review by Adam Willey, Council/Housing Sector
“Excellent organisation to work with, great communication skills, always willing to help, amazing staff members who always go the extra mile to provide assistance and support. Thank you for your excellent service!”
★★★★★ Review by Service, Housing Association Sector
“Hi just wanted to say the help and support I’ve got from one of your members of staff was really appreciated so thank you Leanne Barraclough”
★★★★★ Review by Susan Ohanlon, NHS/Hospitals
“Great service and been using them for years to provide washing machines and tumble driers for Farplace Animal Rescue.”
★★★★★ Review by Gareth Edwards, Animal Care Sector
“I have dealt with Wendy previously and more recently, Wendy is always clear, upfront on pro/cons and goes beyond to accommodate. No hidden costs and you know the cost, appliance and service you will receive.”
★★★★★ Review by Jane Forkan, Care Sector
“A responsive company with great engineers.”
★★★★★ Review by David Miller, Care Sector
“A very quick, friendly and efficient service. JTM have been very reliable and their equipment is superb. I’d happily recommend them without hesitation to others.”
★★★★★ Review by Lou Squires, Care Sector
“Good communication and lovely staff.”
★★★★★ Review by Claire Buckle, Care Sector
“Great and very prompt service, phoned the reportee of the ward whose washer needed repaired to notify them that JTM would be attending to be told they were already there . Ward staff sent their thanks for the washer being repaired so quickly , especially important at these times.”
★★★★★ Review by Mark Yates, NHS/Hospital
“I find JTM and Wendy in particular very professional and helpful. Also keen to help and they address my queries swiftly.”
★★★★★ Review by Tina Chapman, Care Sector
“Quick, efficient and friendly service, highly recommended.”
★★★★★ Review by Stephen Young, Care Sector
“Excellent customer service very friendly and knowledgeable staff, would highly recommend.”
★★★★★ Review by Adam Roberts, NHS/Hospital
“Always good honest advice to enable us to make the right decision. Highly recommend.”
★★★★★ Review by James Burgan, Care Sector
“Great Company, Lovely People, Provide Excellent Assistance And Support, Always Willing To Help :)”
★★★★★ Review by Nadia Bi, Housing Association
