What is your job title?
Operations Manager
What are the key aspects of your role?
As Operations Manager, my role is based both on the road and in the office. I deal with day-to-day matters involving vehicles and deliveries, and work with the Account Management and Customer Service teams to support our customers. I help our engineers with issues they face on site, and I work together with the senior engineers to identify issues and iron them out before they become a bigger problem, and I also still attend site and maintain and repair laundry equipment and dishwashers, as well as helping the installation team.
How long have you been with JTM Service?
I started with JTM Service in January 2019.
How has your role changed in that time?
I started at JTM Service as a Service Engineer attending sites to repair and maintain the laundry equipment and dishwashers. In mid-2021 I completed my gas safe qualification and became a gas qualified engineer, allowing me to carry out the gas safety inspections and servicing to the gas fired tumble dryers that we look after.
In August 2023 I became a Senior Service Engineer, attending the more complex/trickier jobs and providing assistance to our engineering team and also joining the strategy team.
I was promoted to Operations Manager in July 2026, and I am transitioned to a more office based role. Learning how the company works from the other side of the desk and not being able to get my tools out to fix a problem has been a whole new learning curve in itself!
How has JTM Service changed in that time?
Over the time I’ve been at JTM Service there has been a lot of change. The biggest change coming when Paul took over, bringing the company into the 21st Century with lightweight Polo shirts instead of heavy cotton shirts and vans with air-conditioning (as well as his years of expertise).
What do you most enjoy about your job?
The variety of work. Whether I’m in the office or out on the road the jobs throughout the day all have different challenges and obstacles to overcome.
What are you most proud of at work?
The JTM Service Team. We all work together but more importantly we all work for each other to the company Values.
What did you do before JTM Service?
Before JTM Service I worked as a service engineer in the medical sector, maintaining and repairing hospital beds, trolleys, and various other pieces of medical equipment.
What do you enjoy doing outside of work?
Outside of work I enjoy spending time with my Partner Lauren, our little boy Finley and our baby girl Marcie. Whether that’s at the park, going for a walk or wandering around shops 🙄, it’s nice to spend time as a family after a long week at work.
Obviously, I have to also enjoy the endless list of DIY projects Lauren gives me in my “Free” time.
What are you most proud – personal?
My kids.
Our gorgeous little girl Marcie is coming along great and starting to show her cheeky little character. And our son Finley is Non-Verbal Autistic. As silly as it may seem to some, we take all the little wins with him. Getting his own shoes to put on or using a fork to eat his tea, the things people take for granted with their children, make us so proud every time he does something so small.
Where is the best place you have been on holiday?
Otranto in Italy. It is an absolutely beautiful part of the world.
Any funny stories that have happened to you?
Not a funny story as such, but me and Lauren have lived within 10 minutes of each all our lives, but first met on a petrol station forecourt in Peterborough!
