Lightening the laundry load for Carlton Kennels and Cattery

Our team of specialists work with organisations from across a wide range of sectors, including the world of animal care.

One of our animal care clients includes Leeds-based Carlton Kennels and Cattery, who provide cat and dog-sitting facilities and services for customers in and around the Yeadon area.

The venue offers luxury accommodation for the animals they care for and their facilities include centrally-heated kennel blocks, hydrotherapy pools, treadmills and outdoor runs.

 

Larger laundry loads

We were called to their assistance because they needed a commercial washing machine that would enable them to deal with rising laundry loads. It was essential that all of the blankets and bedding were cleaned thoroughly and that any new equipment would work effectively with the water supply – a bore hole.

After carrying out a thorough inspection of the site and the water supply, we recommended they install a Miele PW6080, which we instinctively knew would be able to effortlessly deal with the larger laundry loads and consistently deliver squeaky clean results. A matter of days later, we’d installed the new appliance.

 

Overcoming a little hiccup

A day after we’d installed the commercial washing machine, we heard from the owner to say that it had stopped working. Such is our commitment to customer care, that one of our engineers was back at the site an hour later.

When they looked into the issue, they soon realised that the problem was being caused by the bore hole water supply, which contained debris that had clogged up the filter. Moments later, the filter had been unblocked and everything was back on track again. We also showed the owner what to do, should any debris creep back through again (although we’re more than happy to go out and sort it!)

               

One very happy customer

The client is extremely pleased with the service he received from us, not to mention the machine and its performance, which meets all of his requirements. Here’s what he has to say about his experience of working with us:

“I am absolutely delighted with the washing machine, the wash performance is excellent, considering the type of animal bedding we are washing on a regular basis. However, it has been the speed and level of service that has really been excellent. I couldn’t fault the response time to come out and resolve my problem, so I was up-and-running again very quickly. More importantly, I know what to do if the problem happens again. “

 

Do you run a cattery, kennels or veterinary practice and think your commercial washing machines could do with reviewing? Or perhaps you’d like a new machine that can cope with larger laundry loads, just like Carlton Kennels and Cattery have installed? For more details or to discuss your requirements with us contact us on 0800 652 5692 or info@jtmservice.co.uk. 

 

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