City of York Council
'JTM Service have always been polite when I have needed to purchase new machines, attending site surveys where they offer available options, advise what is best for the site and answer any questions I may have. They are efficient in sending quotes and product information and arranging installation dates. The aftercare team has always been quick to respond to callouts and the engineers are incredibly reliable. The JTM office keeps efficient records on all the machines contracted and for the less reliable ones, they can also recommend special offers for suitable replacements, causing the least disruption for our customers. Both tenants and staff have felt the level of customer service has been excellent, clean and effective. Most importantly, since JTM Service have begun to maintain and service our machines, we have had far fewer breakdowns and are much more confident in the state of health our machines are in.'
Karen Elcock, Team Leader for Sheltered Housing, City of York Council